Responsibilities included: •working busier seasons, especially during summer and Christmas season•effectively communicating new ideas, assisting management with training and guidance of new members of staff in the restaurant - explaining cleaning duties, menu items and customer service •creating a first impression of the restaurant throughout the guests dining experience, maintaining a warm customer service throughout and creating a lasting impression on the restaurant •responsibility of counting tills, dropping money, cash handling, locking up and opening up the restaurant

I am recently home from completing a one year program with the Walt Disney Company in Orlando, Florida. During this time, my job title was a ‘Cultural Representative’ with the main aim of the job role, being to represent my culture through work and through the interaction of my guests on property.I worked as both a full time server and also halfway through my program, I became a trainer, training new servers coming into the kitchen.The uniqueness of service in Walt Disney World was second to none, with guidance from my management, I was able to work effectively, carrying out my day to day duties. Responsibilities included: • cash handling, money responsibilities, amendment of money inconveniences, card payment, use of discounts and vouchers •up-selling new menu items, specificity drinks and cocktails, event ticketing and “firework view” dining experiences •delivering high class service to our guests and providing and meeting expectations of families on a one in a lifetime trip •conveying server progress to management whilst I trained new servers, talking through improvements and positives and how to build on future shifts •checking in and taking orders for large parties, some with specific requirements to make their stay more comfortable

Front desk agent in a new modern hotel in Belfast City Centre. My responsibilities included: •using systems, like Universal, such as Opera to effectively communicate with other departments •working with other departments when checking guests in, checking out and helping with any questions or issues during the duration of their stay •delivering a high level of guest experience; especially with international guests, allowing them to become familiar with the surrounding areas of the city, including shopping, restaurants, activities and things to do

J1 intern working in key departments of the hospitality sector in a 5 star hotel located on the site of Universal Orlando Resort. I spent one year working at positions such as a Concierge and a Front Desk Agent, further expanding my hospitality skills and assets through 5* clientele in a high class setting. My hotel was also located within a theme park setting, therefore I was responsable for the duration of my guests stay.Some of my responsibilities included; •providing a one on one personal experience with my guests; booking transport, dining reservation and park tickets, uniquely tailored to my guest and their specific expectations •awareness of presentation to personalised experiences •communicating with our sister resorts, and other hotel departments whilst providing a professional dining experience for my club level guests •checking in and checking out guests, using systems such as Opera and HotSOS, developing my knowledge of various operation systems to allow communication with housekeeping, maintenance and room service

Part time waitress at local restaurant. My responsibilities included: •guiding guests to their tables, taking food and drink orders, clearing tables and resetting •assisting management with training of new members of staff, providing feedback to management • cash handling, cashing up tills, counting and dropping money •familiarising with various methods of payment including: cash, credit and debit cards, vouchers and payments over the phone •introduction of POS systems within the restaurant