Supervisor/Case Navigator
Case investigation supervisor for emergent infectious disease mitigation • Recruited into supervisory role • Led teams of up to 12 Case Investigators responsible for contacting, interviewing, and advising verified Covid-19 cases and their contacts• Responsible for ensuring validity of data collection while maintaining HIPAA standards• Created processes for improved efficiency to adapt to shifting client requirements• Tapped to improve and scale a process for multilingual case workflow• Established self as go-to resource for creative solutions