Julie León work email
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Julie León personal email
With over seven years of experience in the tech industry and countless years in customer service, I am a passionate and skilled team leader.I have a proven track record of coaching team members to exceed performance metrics, designing and leading relevant training procedures, and analyzing customer satisfaction results to identify areas of opportunity. I also have experience in managing regional offsite popup locations, conducting interviews handling sensitive and confidential information, and working with third-party stakeholders.I am always eager to learn new technologies and systems to enhance my efficiency and effectiveness.
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Team Lead IiUber Nov 2021 - Mar 2024San Francisco, California, Us• Acted as liaison for vendors and third-party contractors for delivery of supplies and site maintenance• Acted as site lead to schedule and head visits from senior management and other departments• Created SOPs and corresponding documentation for implementation of city-wide regulatory updates• Organized morale events for employees including handling scheduling, communication, and budget• Scheduled and led interviews with applicants and conducted debriefing meetings -
Team Lead IUber Jun 2021 - Nov 2021San Francisco, California, Us• Coached in-person support team members to exceed performance metric targets• Aggregated and analyzed customer satisfaction results to identify actionable areas of opportunity• Designed relevant training procedures and accompanying materials as well as lead exercises • Reviewed employee timecards for accuracy and provide timely approval
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Uber ExpertUber Feb 2017 - Jun 2021San Francisco, California, Us• Assisted in managing regional offsite popup locations• Stayed up to date on numerous and constantly changing technology systems for accessinginformation about driver-partners• Assisted driver-partners in troubleshooting account and device issues and completedonboarding processes for new driver-partners• Aided in completing interviews for choosing new top-tier partner-drivers• Maintained access to sensitive personal information about driver-partners andconfidential company information
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Lead CashierUlta Beauty Apr 2015 - Mar 2016Bolingbrook, Il, Us• Provided leadership and support to sales associates at registers• Processed guest transactions and offered guest service on sales floor• Trained new hires in store protocol and regulations• Assisted in weekly ad sets including placement of products and signage -
Store ManagerU-Stor-It Aug 2014 - Feb 2015Chicago, Illinois, Us• Performed sales operations in regards to storage and U-Haul rentals• Addressed established customers’ needs and inquiries• Managed and trained incoming employees• Maintained facility grounds and store aesthetics -
Assistant To Director Of House OperationsThe Madison Square Garden Company Sep 2011 - Aug 2014New York, Ny, Us• Served as point of contact for guests including performing artists and VIP audience members• Greeted candidates and provided them with proper employment paperwork• Organized paperwork to be examined by human resources department• Reviewed potential candidates and helped director assess applicants -
Promotional ModelKandu Marketing Jul 2011 - Aug 2014Helped promote different companies through the distribution of products and interacting with guests at large events
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HostessHome Run Inn Nov 2007 - Oct 2008Woodridge, Illinois, Us• Greeted and seated customers at requested table when possible• Maintained appearance of restaurant by helping to clear and reset tables and keeping front of house in order• Answered phones and helped take orders when carryout station was occupied• Developed interpersonal and customer service skills by interacting with customers and co-workers
Julie León Skills
Julie León Education Details
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Depaul UniversityPsychology
Frequently Asked Questions about Julie León
What is Julie León's role at the current company?
Julie León's current role is Ex-Uber | Analysis, Coaching, Customer Satisfaction.
What is Julie León's email address?
Julie León's email address is jl****@****aul.edu
What schools did Julie León attend?
Julie León attended Depaul University.
What are some of Julie León's interests?
Julie León has interest in Photography, Advertising, Promoting, Performing Arts.
What skills is Julie León known for?
Julie León has skills like Spanish Speaker, Working Knowledge Of Italian, Extensive Knowledge Of Microsoft Office, Data Entry, Public Speaking, Excel, Customer Service, Writing, Hospitality, Microsoft Excel, Time Management.
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