Office / Marketing Manager
Greater Grand Rapids, Michigan Area
Responsible for maintaining office facilities, managing professional support staff, and ensuringexceptional client service. Managed and provided high-level administrative andtechnical support to Grand Rapids office. Worked closely with Regional Administrative Manager to achieve firm objectives. Oversaw Agribusiness niche marketing activities and educating associates on service offerings for the firm.1) Provided for the physical needs of the office facilities.2) Proactively identified problems, process insufficiencies, and/or other inefficiencies; provided solutions; and initiated appropriate execution.4) Managed and provided support to office/department:a) Responsibilities of or back up to the professional support staff as needed to ensuresmooth running of the office, including clerical, receptionist, etc.b) Arranged meetings, ensuring all participants were contacted and confirmed, meetingrooms and technology set up, and any additional preparation was provided.c) Responsible for office administrative work: i) Identified as an office lead in areas such as the marketing conduit, schedulingassistant, client portal support, Star champ, CRM champ, LearnLive, CPE, etc. ii) Acted as departmental resource on office software iii) Supported the billing process. iv) Independently prepared and/or reviewed documents, including correspondence,presentations, proposals, exhibits and reports in support of the office/department.d) Ensured new associates were fully trained in office procedures and practices.e) Ensured administrative staff was cross-trained in the administrative and technical functionsof other practice areas.f) Conducted or arranged for training in software upgrades, office equipment and firm “bestpractices” for office.g) Development and monitoring of budgets and results.