Julie Mathis Email & Phone Number

Florida, United States

Jacksonville, Florida

Customer Assistance Underwriting Servicing Quality Control Manager (May 2017 – October 2019) Manage four to five teams through coaching, training, and supporting employee development. Maximize productivity and efficiency by monitoring and managing work queues, assigning and adjusting workflow as volume dictates.• Manage team performance for service delivery, quality expectations, and productivity benchmarks.• Focus on each team member maximize their potential becoming a greater asset to Chase.• Collaborate to improve customer service, quality scores, and employee experience.• Provide feedback while assisting on roll outs such as new products, new processes, new investor/policy implementations, and workarounds.• Present PowerPoints, data gathering for Regulation X fails, and responses to monthly DQA’s.

Jacksonville, Florida Area

Customer Assistance Underwriting Manager (January 2009 – May 2017)Led nine Supervisors and 100 Underwriting Analyst. Provided feedback and ongoing support to mentor supervisors and staff. Ensured productivity goals were met, avoidance of any DOJ, M20, or Reg B timeline failures, while adhering to all compliance standards with company policies and procedures.• Assisted with projects, managed the hiring of over 50 UW’s and Supervisors for the department.• Created a report to determine daily priorities.• Maintained passing income and non-income quality scores adhering to internal and external audit.Assistance Vice President of Loss Mitigation, Section Manager II (March 2004 – December 2008)Created Subprime loss mitigation team, developed reporting for sub-prime loss mitigation, updated Operating Instructions for modifications and short sales.• Created gain loss calculator for short sales and deeds in lieu of foreclosure, assisted in creation of training materials and facilitation of training for phone teams.• Managed teams in Jacksonville, FL, Melbourne, FL, and Florence, SC.• Provided project management for loss mitigation transfer of files to Wells Fargo, created reports and ensured all files were shipped timely and accurately.Loss Mitigation, Department Manager (August 2000 - February 2004)Managed staff of eleven analysts who facilitated the FHA loss mitigation programs designed to assist mortgagors avoid foreclosure by retaining their property or disposing of it via short sale of Deed In Lieu prior to foreclosure.