Julie Mathis Email & Phone Number

Florida, United States

Jacksonville, Florida

• Customer Assistance Underwriting Servicing Quality Control Manager (May 2017 – October 2019) Manage four to five teams through coaching, training, and supporting employee development. Maximize productivity and.
• Manage team performance for service delivery, quality expectations, and productivity benchmarks.
• Focus on each team member maximize their potential becoming a greater asset to Chase.
• Collaborate to improve customer service, quality scores, and employee experience.
• Provide feedback while assisting on roll outs such as new products, new processes, new investor/policy implementations, and workarounds.
• Present PowerPoints, data gathering for Regulation X fails, and responses to monthly DQA’s.

Jacksonville, Florida Area

• Customer Assistance Underwriting Manager (January 2009 – May 2017)Led nine Supervisors and 100 Underwriting Analyst. Provided feedback and ongoing support to mentor supervisors and staff. Ensured productivity goals.
• Assisted with projects, managed the hiring of over 50 UW’s and Supervisors for the department.
• Created a report to determine daily priorities.
• Maintained passing income and non-income quality scores adhering to internal and external audit.Assistance Vice President of Loss Mitigation, Section Manager II (March 2004 – December 2008)Created Subprime loss.
• Created gain loss calculator for short sales and deeds in lieu of foreclosure, assisted in creation of training materials and facilitation of training for phone teams.
• Managed teams in Jacksonville, FL, Melbourne, FL, and Florence, SC.