Handled daily customer service calls ensuring customer satisfaction and increased business retention. Processed incoming data received from schools into our photographer’s computers resulting in a smooth picture day for photographers and quality portraits. Created and delivered service items and incentives to customers, further cultivating relationships with decision makers and key contacts. Designed and processed Candid Photographs, Character Education Posters, and in house Yearbooks resulting in complete customer satisfaction.

Effectively coached sales team through role play, up sell training, and demonstrated the appropriate way to interact with customers. This resulted in exceeding sales quota and customer feedback. Responsible for the daily operations of a high volume children’s retail store providing legendary customer service, merchandise flow, marketing, visual merchandising, payroll, banking, hiring, and coaching. Lead the store in units per transaction for the 4th, 1st and 2nd quarter increasing sales and exceeding company quota.

Handled all sales inquiries, resulting in business retention and increased sales.Performed calls on existing accounts increasing product mix and building stronger relationships with our major accounts. Performed calls on existing accounts obtaining business for our new digital printing products obtaining an additional 11% in new business. Responsible for managing the business needs of over 200 accounts within my division resulting in a strong business relationship with key decision makers.

Awarded “Business Partner of the Year” for 2007 by Pattonville School District, achieved by increased fundraising and charity events for local public schools. This was obtained thru fundraiser nights, rewards programs, and frequent donations to schools and booster clubs.Increased corporate accounts from 0 to 10 by direct billing services creating customer convenience when ordering and increased ticket average making company more profitable.Developed and implemented marketing programs and partnered with local businesses increasing sales by 17% from 2003 to 2007. This was accomplished by business cold calls, direct mail, box toppers, door hangers, Val pack, frequent diner programs, hotel referral incentive, pharmaceutical incentive program, fundraising events, local apartment advertising, and Chamber of Commerce events.Showcased events with the Maryland Heights Chamber of Commerce and Northwest Chamber of Commerce obtaining new customers and establishing a solid customer base within the community.Performed sales calls to local businesses increasing brand awareness and corporate accounts resulting in increased sales and profitability

Coordinated social activities for visiting Anheuser Busch employees and customers, resulting in better employee customer relationships.