•Provide leadership, guidance, and training to a team of 9 Customer Service Representatives •Efficiently prepare and process employee payroll in a timely fashion •Achieve on-time and high-quality goals when managing accounts payable, accounts receivable, payments, financial statements, and variance analysis for the entire branch •Keep lines of communication open with customers, prospects, and employees to discuss issues, resolutions, and suggestions for improvement •Produce in-depth reports that highlight monthly performance •Proactively identify and address maintenance discrepancies among office equipment

•Played a vital role in ensuring the seamless operations of Austin and San Antonio branches including the management of millions of dollars worth of equipment •Effectively managed, motivated, and coached a 32-member team •Developed and implemented procedures, custom pricing calculators, purchasing spreadsheets, and operating system improvements; led to increases in overall efficiency, staff performance, and bottom-line profits •Applied effective interpersonal and negotiation skills to secure cost-effective contracts with vendors; successfully reduced company expenses by hundreds of thousands of dollars annually •Interviewed and hired qualified talent that met position requirements and company goals

•Remained in constant contact with the Sales Manager to communicate pertinent information, updates, and Sales Team performance throughout Texas •Strategically coordinated, planned, and managed continuing education classes to optimize the skill development of Cosmetologists •Provided dynamic administrative support to team members by managing schedules and travel arrangements•Utilized the company system to prepare orders

•Offered the necessary resources, training, and mentorship to a team of 20 restaurant Office Administrators that consistently achieved the highest rated audit scores across the company •Leveraged effective recruitment and interviewing strategies to hire new Office Administrators •Significantly boosted the performance of office staff by coordinating training classes and creating a uniform and complex instruction manual