Julie Murray Email and Phone Number

• Lead the after-sales activities for the 5* luxury tour operator, driving very effective relationship building and account management.• Provide administrative support across multiple business divisions to ensure robust services and selling of products to support new business development.• Act as a key contact and spokesperson to ensure a positive experience for client accounts; driving positive relationships to facilitate satisfaction, retention and growth metrics.• Support in growing the business, undertaking additional responsibility for the newly formed Cruise team; creating manuals, processes and procedures for Sales and After Sales teams to secure major/key account onboarding wins with trade partners.

• Recruited initially as Worldwide Reservations and Tour Consultant in 2014; promoted to Specialist Admin and Dispatch Consultant in August 2018.• Supported the sales team with tours, cruiser ad luxury bookings for global customers.• Provided support to clients to provide solutions across a range of areas including room changes or relocation to other hotels, liaising with suppliers to ensure timely resolution.• Engaged with customers to lead discussions on holiday bookings, upselling tours and other features.• Developed strong relationships with travel partners including airlines, cruise ships, hotels and luxury resorts; aiding with swift resolution of any customer queries of complaints.• Drove new business development and sales opportunities across untapped markets; building and maintaining sales relationship activities, achieving good business relations and networking opportunities.• Provided a number of clerical duties including typing, mailing, report generation and responding to incoming communications.• Attained a 15% sales conversion rate; awarded 4th top performer with an overall margin of 183%.