Office manager with over 20 years dental experience. My goal is to run a smooth office and making sure our staff is knowledgeable and does the best job for our patients they can. Our patient care is number one priority because without patients there is no business. Plus I have over 20 years of experience in customer service and administrative duties. I've consistently met and exceeded my goals throughout my career as achieving new heights for a personal and professional growth. Always open to learning and advancing my skills and knowledge.
Mark’S Dentistry
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Office ManagerMark’S Dentistry Jun 2022 - PresentEtobicoke, Ontario, Canada
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Automotive Service Advisor SpecialistWaterloo Honda Aug 2021 - Jun 2022Waterloo, Ontario, Canada•Coordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.•Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.•Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.•Explain service work including next maintenance requirements to customers as required.•Notify customers when backorder parts become available.•Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.•Diagnose the specific customer problems accurately and describe them clearly on repair orders.Other duties, projects, etc. as requested by management. -
Administrative Assistant/ Compliance Audit SpecialistWaterloo Honda Apr 2019 - Aug 2021Waterloo, Ontario, Canada•Welcoming customers into the dealership and attending to the customer needs.•Performing cashier duties as required to assist with Service and Sales team.•Handling a busy switchboard and directing calls to appropriate person.•Assisting service and sales department team with various tasks•Responsible for ensuring smooth transition of many services functions•Assist in order processing, research, filing and follow-up•Act as a liaison between Managers, Service Advisors, and support staff•Review company’s business practices to ensure they are following pertinent regulations.•Conduct audits annually or at other intervals and reviewing documentation and other records, as well as interviewing executives and employees. -
Office ManagerDr. Andrew Tsandelis Family & Cosmetic Dentistry Jan 2018 - Apr 2019Kitchener, Ontario, Canada•Maintaining the facility’s records and keeping them organized•Developing and maintaining close relationships with team members and customers•Resolving complaints and conflicts between customers and employees•Planning office celebrations, awards ceremonies, and other events•Authorizing overtime and other expenses•Participating in performance evaluations for employees•Using software to keep detailed records•Creating reports for owners and executives
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Administrative Assistant/ Dental AssistantDental Anesthesia - Dr. Jason Wong Sep 2008 - Dec 2017Kitchener, Ontario, Canada•Document patient dental history and updates, as well as overall health and medication history•Assist dentist by handling supplies and instruments as requested•Prepare tables and trays for dentist with necessary instruments and supplies•Clean and sterilize instruments, and prepare treatment rooms as needed•Take, expose, and mount high quality dental radiographs•Ensure appropriate supply of equipment and materials•Perform patient charting as instructed by the dentist•Welcome patients and get them situated in the appropriate treatment room
Julie Oxby Education Details
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Toronto School Of BusinessDental Assisting/Assistant -
Dental Assisting/Assistant
Frequently Asked Questions about Julie Oxby
What company does Julie Oxby work for?
Julie Oxby works for Mark’s Dentistry
What is Julie Oxby's role at the current company?
Julie Oxby's current role is Open & honest communicator. Baking is my passion..
What schools did Julie Oxby attend?
Julie Oxby attended Toronto School Of Business, Western University.
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