Julie Pearson Email & Phone Number
Who is Julie Pearson? Overview
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Julie Pearson is listed as Unemployed based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Julie Pearson.
Julie Pearson previously worked as B2C Customer Service Manager at Techtronic Industries - Tti and UK Customer Service Manager at Golfbreaks. Julie Pearson holds Lean Management, Certified from Vision2Learn.
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About Julie Pearson
A career professional in customer service, leadership, team management. Putting customers at the heart of everything I do, creating loyalty and brand growth. Continuous improvement and change projects to keep evolving better and better service standards. Collaboration, inclusion, promoting a healthly culture.
Julie Pearson's current company
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Julie Pearson work experience
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B2C Customer Service Manager
Uk Customer Service Manager
Team Manager
Customer Service Manager
Contact Centre Management, Continuous Improvement projects. Team management. Customer satisfaction, escalated complain handling. CRM, Salesforce Lighting. Simple Survey. Internal/external stakeholders.
Customer Service Duty Manager
Contact Centre Duty Manager, team of 35. 2007-2008. Arrival Service Duty Manager 2008-2012. Connection Duty Manager 2012-2017. Manage an operational shift of 45+ staff, delivering shift briefings identifying performance targets, expectations changes in process. Coach, mentor staff operationally and within own team of 14, 121s, team meetings and performance management meetings. Face to face customer recovery, escalated complaints. Worldtracer knowledge, check in and reservation systems. Driving and leading teams to on time performance.
Customer Service Manager
Above and below wing operational control. Contract and SLA management. Disruption management. Face to face customer service, complaint and recovery services. High profile customer handling. Worldtracer, check in and reservation systems. Baggage services, load control, cargo manifest, dangerous goods, IATA, NATS, BAA, CAA, FAA, Border Force.
Julie Pearson education
Lean Management, Certified
Lean Management, Passed
Six Sigma, White Belt
Frequently asked questions about Julie Pearson
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What is Julie Pearson's role at their current company?
Julie Pearson is listed as Unemployed.
Where is Julie Pearson based?
Julie Pearson is based in United Kingdom.
What companies has Julie Pearson worked for?
Julie Pearson has worked for Techtronic Industries - Tti, Golfbreaks, John Lewis & Partners, Cwgc, and British Airways.
How can I contact Julie Pearson?
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What schools did Julie Pearson attend?
Julie Pearson holds Lean Management, Certified from Vision2Learn.
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