• Scheduled all elective surgical procedures for over twenty surgeons among four operating rooms and two treatment rooms by working closely with surgeons and their office staff• Obtained thorough patient information regarding health history, medications, etc., and enter case data into a computerized/electronic scheduling system• Maintained and audit the surgery schedule, and apply scheduling guidelines in an efficient and equitable manner• Interacted with many departments to ensure all equipment, supplies, and staff are available for all surgical cases• Communicated with anesthesiologists and the charge nurse daily regarding all operations of the operating rooms and treatment rooms• Interacted with operating room staff to ensure proper scheduling and relay any cancellations or changes in the schedule• Conversed with business office personnel concerning the patient’s insurance, co-pays, and deductibles• Assisted the triage nurse in acquiring all necessary pre-operative clearance paperwork/testing was completed and on file

• Met with or called prospective surgery patients to determine date, time frame, and facility for procedure; set time, date, and location for procedure; arranged pre-operative testing and/or exams as needed• Checked patient insurance coverage, determined if referral or authorization for surgery was required• Prepared and provided pre-op patient packet either in person or by mail• Advised and counseled patient regarding food, fluid, and medication intake and restrictions prior to surgery • Maintained excellent communication with surgery patients, including returning phone calls promptly• Answered telephone lines; made, rescheduled, or cancelled appointments, forwarded or took messages as needed

• Greeted patients and visitors to the clinic in a prompt, courteous and professional manner; checked in patients and informed clinical staff of patient arrival• Provided and explained paperwork for the patient to complete prior to examination; collected, proofed for completeness, and filed patient forms; updated demographics and insurance information in the electronic health record system• Answered, screened, and responded to routine questions, routed to appropriate personnel, or took thorough messages; paged clinic personnel as appropriate; communicated messages in an accurate and timely manner according to procedures• Provided general administrative support by electronically indexing charts and forms

• Maintained medical records by organizing test results, diagnoses, exam results, recommended treatments, prior medical history and other relevant data• Preserved record availability by processing charts; using chart mark-off procedures; facilitated chart location activities• Sent charts to assigned areas by following established electronic routing procedures

• Ensured customer satisfaction through open communication• Answered and educated clients inquires pertaining to the services offered• Scheduled appointments concerning the ten service rooms• Maintained excellent customer service and public relations• Trained all new individuals to the staff

• Created and uploaded content to the Centers webpage weekly using WordPress• Aided in publishing health literacy oriented content to the Centers social media accounts• Designed health materials in plain language for health promotion events that involved health literacy• Assisted with center outreach and health promotion activities in communities• Input and organized data as needed and created databases

• Cooperated with a committee to plan and develop advertising for a community based health fair• Counseled over fifty members of the community on the dangers of alcohol• Interacted with community members of all ages regarding personal health choices• Conducted a community needs and strengths assessment through secondary research