Julie Starkey Email and Phone Number

Transitions in Progress (TIP) provides service assessments for Fortune 500 companies working in government and commercial settings. The TIP Assessment layers a scalable Voice-of-the-Customer approach with a proven process and 1:1 interviews of front-line to executive-level client and service provider personnel. Both qualitative and quantitative responses are analyzed via TIP Analytics, a portal-style proprietary application enabling a true 360 degree understanding of the environment.Our detailed interaction with service provider and client staff, or organizationally dependent entities, results in performance metrics and value-add deliverables beneficial to organizational P&L management executives as well as client solution executives. The TIP methodology is exceptionally informative for baselining the current client environment and perception and for managing organizational change. The TIP methodology is being considered by government entities desiring to validate internal government customer service, verify effectiveness of current contracts relative to requirements, improve business process reengineering efforts, and create a baseline for Supplier Relationship Management metrics. The TIP process is a qualitative instrument for continuous service improvement. TIP clients rely on output of the TIP Assessment process to invigorate established and dormant relationships and create a trusted environment to extract simmering employee and customer pain points. The TIP process leverages analysis of critical needs data to ensure rapid, targeted problem resolution; stimulate dialogue around validated challenges; and create resilient and beneficially dependent interfaces. Our proven, proprietary process is protected by one or more U.S. patents.Customers include: Peraton, Accenture, BAE, Deloitte, FSA, General Dynamics, IBM, Leidos, Crowley, Northrop Grumman (Mission Systems and Defense Systems), Vectrus, PAE, SAIC, VSE Corporation & 20+ government organizations.

Customers include: Peraton, Crowley, CACI, Accenture, BAE, Raytheon, HII, Deloitte, FSA, General Dynamics, IBM, Leidos, Northrop Grumman (Mission Systems and Defense Systems), Vectrus, PAE, SAIC, VSE Corporation among others in support of over 20 different government organizations.Transitions in Progress (TIP) provides service assessments for incumbent Fortune 500 companies in the Federal space as well as government and commercial clients. The TIP Assessment layers a Voice-of-the-Customer approach with a proven process, along with 1:1 interviews ranging from front-line personnel to the executive level on the client and provider side. Both qualitative and quantitative responses are analyzed via TIP Analytics, a portal-style proprietary application enabling a true 360 degree understanding of the environment.Engagements include detailed interaction with service provider and client staff, or organizationally dependent entities resulting in performance metrics and creation of value-add deliverables. Output of TIP assessment engagements is beneficial to organizational P&L management executives as well as client solution executives. Additionally, the TIP methodology is exceptionally informative for new VPs and senior management desiring to baseline the current client environment and perception as well as to effectively manage organizational change. Current methodology is being considered by government entities desiring to validate internal government customer service, verify effectiveness of current contracts relative to requirements, improve business process reengineering efforts, and create a baseline for Supplier Relationship Management metrics. The TIP process is aligned with ITIL Service Design methodology and is a qualitative instrument for continuous service improvement.