Business analyst for the Customer Experience and Engineering Interlock team (CXEI) within Customer Assurance. Perform data analysis, combining data from diverse inputs, to provide holistic views relevant to our stakeholders. Develop effective data visualizations that tell compelling stories for presentation to executive leadership. Strategize with team members and develop business use cases that drive program initiatives, cross-functional goals, and demonstrate program impact. Researched, wrote and published a framework on Cisco Employee Connection that provides thought leadership for building and sustaining high-performing, collaborative teams that improve customer experience, innovation and support revenue growth. Support Joint QBRs between engineering and CX, including providing operational and business metrics and analysis, to enable and improve how we manage our business jointly.

Managed over 23 accounts as a Lead Analyst, helping clients both access and visualize their data to answer business questions and reveal new insights. Gather and document business requirements through client interview and strategize for additional ways to maximize the potential of their data. Utilize Tableau Software to design and display in-depth analysis on dashboards using visual best practices. Develop complex database queries to prepare and structure data for analysis. Trained over 100 clients and professionals, as our lead software trainer, two-day workshops in Tableau Software, using my custom curriculum. Designed dashboards with comprehensive analysis for a county public library system that led to a government grant and state-wide initiative and contract for the company. A second year grant was recently awarded.

Founded and managed a studio to teach music performance and recruited over 200 clients,negotiated contracts with schools, and managed the invoicing and revenue development. Coached flutists to All-State ensembles in three states: Texas, Connecticut, and Virginia.Developed and wrote my own method for teaching beginner tone development with precision, being described in recommendation letters as a “highly gifted teacher” and “the finest flute instructor I have ever known”. Adjudicator for highly competitive Regional and State competitions, often tasked with choosing the best among hundreds of auditions Performed as a flutist in several highly acclaimed orchestras and ensembles such as the Boston Symphony, the Virginia Wind Symphony, New World Symphony, Locrian Chamber Ensemble, and Manhattan Virtuosi.

Financial Specialist who counseled both individual and business clients on their lending and investment needs, earning regional sales awards. Consistently underwrote over $1 million in home equity loan sales quarterly, which required analysis of income/expense sheets, credit profiles, and client collateral.

As Assistant Director, selected to oversee the highly competitive auditions process for the school and drove the development of a new database to track auditions, yielding significant improvements in the Division. Individually designed hundreds of concert programs and fliers for the school to market upcoming and current events.________________________________________