Serve as liaison between users and department to identify strategies for evaluation of key performance indicators; develop, implement, evaluate and refine clinical processes to improve funding and delivery of services; Ensure best practices are used for system build and configuration; Coordinate with IT staff and applications administrators to implement integrated packages, resolve conflicts, provide secondary support on related software modules; Create and manage departmental EHR templates; Utilize training assessment tools to measure end-user needs and competencies to improve organizational operations; Assist in development of related training program and materials; Train clinical staff when changes occur; Promote awareness of importance of data validity and data security, as well as maintain consistency and integrity of data collection and storage; Design reports, interface and analyze data for reporting purposes; Develop and analyze systems needed to obtain information or statistics vital to departmental operations.

Responsible for developing and maintaining case file management & computer database systems, generating statistical information and reports, preparing case files, correspondence with Citizenship department verify client enrollment and/or eligibility, in addition to previous intake specialist duties.