Julie Ware Email & Phone Number

Seattle, Washington, United States

As policy operation and communications manager for TikTok Shop, I lead the Governance and Experience Policy Operations and Communications team, managing 8 direct reports, including technical writers, copy editors, and program managers. Together, we focus on enhancing the policy framework by drafting and refining policies, internal communications, and violation enforcement messaging for creators and sellers. I drive the development of policies and educational materials aimed at promoting a secure, compliant, and engaging marketplace. By partnering with internal stakeholders, I help set objectives and key results (OKRs), ensuring policies align with broader company goals and effectively mitigate risk. My work is dedicated to fostering a safer, more trustworthy marketplace for users, sellers, and creators alike, while continually refining processes to enhance the overall experience.• Established a clear framework for policy management, increasing policy outreach 22% by simplifying and streamlining policies and processes, optimizing consistency and transparency with policy communication. • Simplified policy language to enhance user comprehension and reduce violations; partnered to develop onboarding training aimed at educating sellers before listing products.

Oklahoma, United States

In 2022, I was recruited to co-lead the development and governance of global go-to-market (GTM) strategies for Google Cloud policies, drafting comprehensive terms and conditions for Google Cloud Account Managers, streamlining policy clarity and ensuring compliance. I trained the Help Desk on both new and existing policies, enhancing their ability to resolve inquiries efficiently and accurately. In addition, I conducted in-depth investigations, rendered decisions on escalated cases, and significantly improved policy adherence while optimizing overall processes. As a member of the Global Exceptions Committee, I provided guidance on policies, ensured sound decision-making, and proactively identified risks associated with non-compliance, safeguarding the organization from potential issues.• Spearheaded the successful overhaul of the Sales Compensation Account Acquisition Policy, conducting data analysis to identify complex root causes of excess escalations and inefficient processes; created a compelling business case and secured approval to change the policy within six months, reducing Helpdesk SLA response times from 76+ days to 2.5 days and cutting costs by a minimum of $1.1 million annually. • Established the M&A Decision Board and Policy Review Committee to investigate escalations and to drive critical policy changes. • Implemented system enhancements to eliminate fraudulent deal submissions, significantly improving the integrity and accuracy of sales reporting.

Las Vegas, Nevada Area

As sales policy & process manager for Cisco Systems, I directed the development, communication, and enforcement of 25 key sales policies, collaborating with cross-functional teams to optimize sales operations, enhance compliance, and mitigate risk. In this role, I streamlined Channel Sales Operations processes, overseeing the approval and renewal of Channel Partner registrations to ensure seamless execution and alignment with policy requirements. I worked alongside the ethics and compliance teams to proactively identify, investigate, and eliminate fraudulent activities, strengthening operational integrity and safeguarding the organization against potential risks. My efforts helped create a more transparent, efficient, and secure sales environment.• Strengthened policy governance by managing the creation and updating of all sales policies, ensuring alignment with evolving business needs.• Improved compliance by launching a new ethics hotline specifically for channel partners to report fraudulent activities, enabling the fraud and loss team to recover Cisco equipment sold on the black market to prevent further revenue losses.• Reduced expenses $120K annually and 50+ hours of work monthly by leading process improvements across the cross-functional teams.• Enhanced operational efficiency by designing and implementing tools to assess and flag high-risk behaviors, improving sales integrity and reducing policy violations.• Achieved 100% audit compliance, playing a key role in ethics investigations and policy enhancements to safeguard company interests.

Las Vegas, Nevada Area

As corporate policy manager, I stepped into a newly created role to lead the Business Policy Operations team, supporting all Cisco organizations. My primary responsibility was building a comprehensive policy framework from the ground up. I spearheaded the creation, communication, and governance of 323 policies, spanning IT, Information Security, HR, Marketing, Sales, Engineering, Legal, Finance, Business Operations, and Facilities, working closely with the acquisitions team to ensure smooth integration. I designed and implemented company-wide training programs to drive policy adoption and compliance across all departments. By collaborating with policy leads, I ensured consistent compliance and delivered quarterly reports to the VP on adherence and policy updates. • Standardized global policy management by establishing a global policy framework with an ISO repository and consistent review cycle, reducing compliance gaps, ensuring policy accuracy, and improving audit readiness; built and led a global policy board of cross-functional directors to resolve escalations and ensure seamless implementation across the company.• Enhanced operational efficiency by creating policy templates, establishing clear guidelines, and ensuring all policies were properly documented and accessible, resulting in streamlined internal processes.

San Jose, Ca

Managed IT Policies and Security and Trust Policies which totaled 59. Supported efforts to write policies, standards, and guidelines. Served as a member of the Customer Compliance Team in collaboration with Account Managers, Legal and SME’s. Reviewed contract language for audits. Provided project management for IT Intranet directories/web pages throughout the project lifecycle. • Streamlined the IT policies by removing 101 redundant and unnecessary ones.

San Jose, Ca

Program/Project Manager within the SOX IT PMO. Manage SOX IT Infrastructure processes and quarterly testing for all controls. Work with PwC for the year-end audit.

San Mateo, Ca

PCI Program/Project Manager for the IT department. PCI Compliance project was split into two projects, Data Center Migration, Audit, and Remediation project. Release Coordination for Data Center Build out and Card Encryption. Manage the project schedule and project budget as well as tracking the issues and risks. Created a Policy Review Committee that meets bi-weekly and help facilitate the Steering Committee Meetings.