Julie Dickson Email & Phone Number

855 W. Mound St., Ohio, Us

Validates the IT Data Architects Enterprise Artifacts where there are impacts to IT artifacts including policies, position papers, standards, procedures, and best practices. Ensure the oversight of the Infrastructure manager or supervisors to ensure all new and existing systems are well documented. Assists the IT Director in leading and endorsing the agency wide initiatives in network architecture, application development, database administration and enterprise solutions. Assists with the IT best practices for optimal performance of the infrastructure and provides structure for adhering to ITIL standards. Coordinate and assists with planning the agency IT road maps and budgets. Ensures all enterprise systems are in an optimal working condition, security patch updates, storage growth rates assessed, monitored, and budget impacts are projected.

855 W. Mound St., Ohio, Us

Plan, organize, and manage staff and overall operations to ensure the stable operation of the Agency’s IT infrastructure.Ensure that standards and procedures are followed during design and implementation of information systemsResponsible for monitoring information systems to ensure the highest level of infrastructure performanceParticipate in conferences and other department/agency meetings as requested

855 W. Mound St., Ohio, Us

Maintain a Windows/VMware environment including, but not limited to, Active Directory setup, capacity planning, governance and change control, management and reporting, systems update and maintenance, and project identification and selection. Responsible for server infrastructure operations including systems configuration, high availability solutions and virtualizationHandle day-to-day problems and service requests related to Windows Active Directory environment and virtualized infrastructureParticipate in the development and maintain disaster recovery plans for servers and storageOperate and support a geographically dispersed data center and customersHands-on experience in a multitude of Microsoft products including, but not limited to; Windows Server, Active Directory, Exchange

855 W. Mound St., Ohio, Us

Configure, install, upgrade and maintain multiple types of hardware, including scanners.Managing and monitoring all installed systems and infrastructure.Installing, configuring, testing and maintaining operating systems, application software and system management tools.Provide resolutions for complex support issues.Document and log daily activities into ServiceNow.Reporting for Cisco Telephony System.Upgraded Cisco Unified Communications Environment, including third party call recording software and Wallboard applications.Maintain, monitor, and upgrade Cisco switches.

Carmel, Indiana, Us

ConsultantConfigure, install, upgrade and maintain multiple types of hardware, including scanners.Install, update, and maintain commercial off-the-shelf (“COTS”), as well as custom, software.Provide resolutions for complex support issues.Document and log daily activities into the incident tracking system.

Obtain certifications: CCENT, CCNA R&S

Carmel, Indiana, Us

Developed solutions for problems identified from IT Service DeskWorked with Vendors, partners, and related County Agencies to resolve more complex issuesReduced large ticket backlog to lowest levels seen in yearsDeployed updated desktops with current OS and Applications

Zurich, Zurich, Ch

Managed and coordinated IT controls on behalf of the application Development Team for various applications in Servicing and Legacy OperationsEvaluated and assessed IT ControlsNavigated various control groups and develop solutions for control issuesManaged remediation projects of various sizes Developed deep understanding of penetration tests, identity and access mgmt., dynamic and static code scanning, resiliency programs and concepts

Worthington, Oh, Us

AAA Ohio Automobile Club | 90 E. Wilson Bridge Rd., Worthington, Ohio 43085May 23, 1988 – April 30, 2015Manager, Application Services | 2010 – CurrentSupervised staff of 6, including Web Analyst, Security Analyst, Database Specialist, and Software Analysts, collaborated with Infrastructure/Operations Team including Network, ServersImplemented new security policies and proceduresResearched a Mobile Device Management Application and implemented AirwatchImplemented Microsoft FOPE (Forefront Online Protection for Exchange)Applied Enterprise Software Updates and Operating System UpgradesProvided Budgetary Information, up to $2 MillionMet with Business Line Owners to gather IT System and Application requirementsMaintained Vendor RelationshipsManaged Disaster Recovery testing and maintain documentationSet goals and periodic performance reviews, in addition to annual reviewsManaged work prioritization, assuring priorities were being met and assigned correctlyTracked SLAs and KPIsUpgraded Kronos Application and HardwareServed on IT Committee to govern change managementUtilized Microsoft SCCM for reporting, licensing auditsMaintained Enterprise Server Hardware (Unix, Linux, iSeries)Integrated AD with Lotus Notes (AS400)Troubleshoot issues with AD and applicationsTroubleshoot VMWare connectivity and performance issues

Worthington, Oh, Us

Supervised staff of 9, including Hardware, Network, and Software AnalystsResearched and completed PCI Compliancy RequirementsTransferred email processing from internal to external for virus scanning and encryptionAssisted in providing equipment and support for 60 computers and peripherals for AAA Great Vacation ExpoReplaced over 300 computers to XP a standard image, update hardware drivers for printersImplemented CISCO NACImplemented CISCO MARSInstalled a browser helper object to allow access to a new enterprise landing website for 200 travel agentsAssisted with configuring and maintaining another club's Emergency Road Service hosted on OAC ServerImplemented Cognos 8

Worthington, Oh, Us

Provide desktop/server/application support and maintenance tasks.Supervised staff of 4Implemented new timesheet application for enterpriseMaintained Enterprise Point of Sale system

Worthington, Oh, Us

Provide desktop/server/application support and maintenance tasks.Installed and implemented new point of sales server and road service server (HP-UX)Researched and implemented Help Desk software for Lotus NotesImplemented new AS400 for email server (Lotus Notes)