Jules H. Email and Phone Number

*Delivered seamless customer service, sales and fulfillment requests by answering inbound customer inquiries via telephone, fax, email or in person.*Responded to internal and business partners’ inbound/outbound e-mails, questions and phone calls.*Resolved client concerns in a timely manner utilizing multilevel resources including coordinating with other departments and staff. *Excellent oral and written communication skills, Ability to multitask, prioritize and time manage as well as work autonomously under minimal supervision Primarily being a liaison between the Public and operations staff.*Conducted daily review and follow-up with customers and vendors regarding outstanding items; gathered necessary documentation as needed, Ensured accuracy of data input into a computerized record management, storage and retrieval system of client information. Sorted and filed documents and records according to predetermined classifications, maintaining alphabetical index, and cross reference files.

*Executive Assistant Administrative support to the CEO/CFO, multiple SVP/VP executives and office staff.*Maintained & monitored department schedule, arrange meetings, conference calls and travel arrangements*Create, proofread, format and edit new business presentations and media plans*Distribute mail, monitor and purchase office supplies.*Daily receptionist and backup support to the CEO/CFO and office.*Human Resource manager maintaining confidentiality to staff, vendors and executives.*Extensive communication and collaboration, both written and verbal, for all contractors, escrow officers, real estate representatives, general public and vendors.*Prepared and attend sales, staff and corporate meetings for recording and distributing meeting notes.*Assist with the creative vision and development of client presentations and co-wrote company web-site.*Timely expense reporting, credit card reconciliation for collective team members and accounts payable*Responsible for general office concerns, including supplies, equipment maintenance, IT related issues. *Recruitment for entry level support (electronic job postings, interviewing, testing)

Responsible for the development, implementation and management of all fundraising events at Grace Miller Elementary. This includes recruiting volunteers, creating invites and flyers, mailing out notices to all parents and faculty, arranging any equipment needed for the events. Major responsibilities include raising money for the school with planning special events throughout the school year. Successful with soliciting companies and major organizations to donate prizes, cash and gift cards to raffle off at events. In 2008, raised a record amount for the school through several fundraisers by making phone calls, mailings and created an after school function for the parents and kids to buy goods. Received an award of recognition for my successful achievement of a successful fundraising year for Grace Miller Elementary School. Highly Motivated and team leader.

Work with Sub Prime lower income programs, FHA, FNMA, VA loans and varying community programs based on client needs. Responsible for creating and maintaining accurate client records according to federal, state, local and company regulations. Effectively communicate through verbal and written means with staff, client as well as other private and public agencies. Promoted loan programs thru broker meetings and presentations. Demonstrate self-discipline practices by working individually or in a team based environment.