Julie Roberts Email & Phone Number

United States

United States

Drawing from my extensive experience as a seasoned business owner, I have successfully overseen various critical areas, including training, sales, marketing, event production, client cultivation, as well as social media and website management. Additionally, my expertise as an etiquette authority has led me to host numerous women's shows and expos, contribute as a writer for local newspapers and entertainment magazines, and make frequent appearances on nationally syndicated radio talk shows.I consider it a privilege to coach and train clients in a wide range of essential skills, such as interview techniques, character education, public speaking, dining etiquette, wardrobe and image consulting, business etiquette, life and social skills, as well as poise and performance preparation. One of my proudest achievements includes customizing a comprehensive 16-week Character Education program for a local middle school, securing a grant to facilitate the program, and successfully graduating over 42 students.With over three decades of experience in the pageant and entertainment industry, I offer expert coaching services in pageant and performance skills. From mental preparedness to fine-tuning contestant paperwork, platform development, wardrobe selection and styling, hair and makeup, stage presentation and modeling, talent presentation, and personal interview preparation, I am committed to helping individuals excel and shine in every aspect of their endeavors.

United States

Throughout my career, I've forged successful partnerships with industry-leading organizations across professional sports, hospitality, salon and spa, non-profit, and property management sectors. My focus has been on delivering top-tier consulting services aimed at achieving desired outcomes in recruiting, onboarding, talent development, company culture creation, brand standards implementation, and employee recognition programs. Additionally, I specialize in enhancing high-touch customer experiences.As a seasoned creative writer, I've crafted compelling press releases, blogs, and articles for prominent entities such as Coury Hospitality and the Convention and Visitors Bureau in Grapevine, Texas. Over the past six years, I've also served as a virtual Senior Executive Assistant to a Salesforce Practice Director. In this role, I adeptly managed multiple calendars, files, and nationwide travel arrangements. Moreover, I provided invaluable support in professional style and image, public speaking engagements, and event coordination.

Grapevine, Texas

I had the wonderful opportunity to work as a program manager and lead facilitator for an educational nonprofit. In this role, I helped individuals of all ages, both male and female, unearth who they are, why it matters, and what they can do with that knowledge. Through a brilliant curriculum, I was able to guide people on journeys of self-discovery, transforming and impacting their lives in meaningful ways.I was incredibly involved in the Grapevine community, where I not only facilitated custom corporate workshops but also volunteered for local charities and the city of Grapevine. One of the most rewarding aspects of my work was being a keynote speaker and leading breakout sessions at regional and national educational conferences. It was an honor to share insights and inspire others on a larger scale.

Inn On Biltmore Estate

I played a pivotal role in advancing the strategic objectives of the Inn on Biltmore Estate by spearheading the rollout of the Four Disciplines of Execution framework. Additionally, I skillfully managed employee relations initiatives and orchestrated monthly/quarterly recognition programs to foster a positive workplace culture.Among my most fulfilling responsibilities was overseeing new employee orientation sessions and serving as a co-chair on the Ambassador Committee. In this capacity, I promoted community service projects, organized employee relations events, and warmly welcomed new team members. I also contributed to the planning and execution of quarterly meetings for over 300 employees.As a trusted resource, I addressed various inquiries related to Biltmore benefits, staffing, safety protocols, and wellness initiatives. Furthermore, I conducted exit interviews and stay interviews, offering valuable insights into employee experiences. Additionally, I generated monthly reports, provided coaching and counseling to employees on HR matters, and extended hospitality to VIP guests and community organizations during tours and events.

Belmont And Mt Holly, North Carolina

I maintained a strong client base while growing new business and ensured guest satisfaction by maintaining friendly and respectful relationships with our guests. I successfully designed a custom service provider on-boarding program and service basics training course required for all providers and new hires. I ensured service providers dressed according to salon standards, conducted themselves professionally and followed salon rules. With grace and grit, I managed, supervised and motivated over 35 service providers on a daily basis. Regarding retail and sales, I partnered with service providers and product reps to design special offer packages and retail deals while also overseeing the profitability of the business. I was happy to collaborate with my owners to creatively design the waiting area so salon products, retail packages and comfortable seating were available to guests. Speaking of products, inventory management was an area I soared in. I consistently ensured that shampoos, conditioners, styling products and other cosmetics were available for customer purchase, while managing stock ordering/receiving, merchandising and maintained current product knowledge information for all service providers. I helped create a harmonious salon balance between a positive, drama-free working environment for the service providers, a first-class facility for the guest experience, and a profitable business.

I developed and implemented a comprehensive Leadership On-Boarding Program (Leadership CORE Curriculum) and instituted property best practices, provided primary training and development support (and supplemental event management support) to Gaylord Entertainment’s Media and Entertainment Division and Corporate function, respectively. I fostered strong partnerships within the company training network consisting of leaders and qualified trainers. I ensured appropriate training programs were in place in each market/location to include service culture, operations training and employee and leader development. I promoted consistency in regional training, based on company initiatives, strategic plans, strong relationships and personal operations training in Food and Beverage, Guest Services and Housekeeping. I effectively maintained strong affiliations with local education institutions, community associations and professional associations to stay current in the training and development arena, benchmarked best practices and sought opportunities that benefited Gaylord Entertainment and its employees. I successfully facilitated a weekly, two-day Opryland Resort New Hire Orientation including set-up, welcome, history, cultural messages, HR paperwork, property tour, hand-off to direct supervisors, tear-down and post orientation debriefs. While working in one of Gaylord’s main attractions, the Wildhorse Saloon, I conducted weekly VIP tours for the Nashville Convention & Visitors Bureau, introduced and hosted live entertainment (house bands and special concerts and events) while encouraging crowd interaction to create a fun and dynamic entertainment experience, all while entertaining guests with dancing, skits, improv and teaching professional line dancing to guests.

Charlotte, North Carolina Area

Charlotte, North Carolina, United States