Markets automation capabilities and solutions to agents. Provides in depth agency automation training and on-going support of implemented agencies. Supports field staff in a team environment aimed at achieving agency production goals that are set by the regional Sales Director and Sales Executives.

Business Systems Analyst/Project Support: Training of new Specialty Account Executives. Produced Training documents for SAE’s and Logon instructions for Agents. Integral member of Agent HQ re-design project involved in Training, Marketing, testing, content gathering and publishing. Extensive use of SBM and Enrollment for agent updates. Converted users out of Agency Resource Center and into Agent HQ. Including creating and communicating logon instructions for the new website. Assisted in developing business system requirements with respect to new functionality and enhancements for Enrollment and Self Admin including: Use Case analysis and design; research, needs analysis, managing change control; prioritizing changes, user acceptance testing, signing-off on changes and communicating changes to customers. Second level support for agent user security issues. Updates to existing Agent HQ site with monthly content changes. Member of The St. Paul’s Agency Database Redevelopment team. Prime focus to get the data converted off S2K and onto DB2 tables and to provide a processing system for agency contracts. Data analysis, documentation, testing of the new database, reports and problem solving. Communication with business customer both inside and outside of my direct customer group and with ISDesktop Support (FTA): Desk side PC support for all levels from administrative to Executives. Second level support for computer related problems that could not be solved over the phone. Set up new computers with the correct applications and ordered security clearance.Assistant Underwriter: Processed business within my underwriting authority, limited only by premium size, coverage limits and\or type of business. Agency’s first point of contact for problems with regard to Accounting, Billing, classification, coverage and rating. Rated and coded polices, both electronically and manually. Extensive contact with agency personnel.

Quoted new business, prepared renewals and endorsements for processing.Agency’s first point of contact for problems with regard to Accounting, Billing, classification, coverage and rating.Assigned accurate class codes.