Julie Bockover Email & Phone Number

Auburndale, Fl, Us

• Responsible for testing UI modifications, including but not limited to, front end, sql/back end, regression, and integration testing. • Tested with web services and API calls for nationwide unemployment systems of claims, payments, tax, appeals, monetary and non-monetary modules, and negative testing. • Assisted with client UAT testing setup and communication where needed. • Supported team in creating new and updating current test cases, and assisting the automation team in setting up new script comparisons. • Trained new hire employees, mentored team members, and manages their workload.

Lakeland, Florida Area

• Lead project team to move on prem client server application to the cloud on time and on budget. This included setup and process of load test of the application on the cloud for stability.• Automated manual tasks into reports and portals that were performed daily, weekly, and monthly which saved the company approximately $5k/month.• Documented business requirements then managed the project where batch payments was transitioned into real time payments. This allowed for customers to make payments 24 hours a day without regard to operating business hours. All of this processed using API’s.• Documented business requirements for the re-write of the company website for real time and one time payments. This allowed for customers to setup payment arrangements, make a one-time payment, or setup payments for their account to process automatically on their accounts using bank drafts. All of this processed using API’s.

Remote

• Led agile team of developers and quality assurance analysts to record requirements, develop, and test software for Blue Cross Blue Shield.• Received 97% satisfaction rating from customers after completed projects.• Collaborated with team to quickly resolve customer complaints with appropriate action. Each complaint was resolved within a day to a week, depending on the triage of the issue.

Used strong communication skills to collaborate with team members to ensure efficient project management and quality assurance.• Recorded requirements from the customer to build software to analyze past sales and to predict future sales and purchase deals on items.• Documented needed information to move a manual spreadsheet process for client customer to an automated record of store sales. This process was successfully implemented over 1100+ Publix stores and this saved company labor by 96 percent.• Delivered 100% success rate with three different project initiatives and saved the clients 96 hours and approximately $4000 weekly.• Championed and mentored other staff members (business analysts, QA staff, and developers) in best practices adopted by Publix to include, but not limited to, QA processes, development with requirements, and fostering development without requirements.

Used strong communication skills to collaborate with team members to ensure efficient project management and quality assurance.• Led team of fourteen (onsite) to document needed test case scenarios and work alongside development staff new and existing software applications.• Delivered 100% success rate with maintenance projects as well as new applications developed for end user clients.• Coordinate the moving of maintenance work to off shore team and saved the company over $200,000 a year with the off shore development teams.

Used strong communication skills to collaborate with team members to ensure efficient project management and quality assurance.• Stabilized existing production application environment from 20% success rate to 90% success rate within first year of employment.• Started up and managed QA department by developing QA best practices for teams. Adopted waterfall methodology, researched and bought software for IT requirements, testing, and defect resolution. • Built and supported out of the box software to manage the hotel reservation and timeshare ownership system. • Successfully drove data conversion project to convert a new resort acquired by the property with a 100% success rate and came in under budget.

• Lead analyst for internet group, which tested GUI web applications, web services (XML/web app tool created in house) and back end systems• Implemented Gap analysis and requirements review sessions • Developed and led training to mentor the BA group on requirements documentation• Developed requirements with business stakeholders and developed wireframes

• Lead QA analyst for Medicaid IT group and PDP group• Reviewed/Approved requirements created by BA and Development group for accuracy• Created Gap Analysis and Trend Analysis report for group• Lead/Mentored Junior and Mid-level QA analysts on projects• Successfully tested and implemented Medicaid program for GA and PDP for all states