Analyst French Markets (Client Specialist)
CurrentGained hands-on understanding of financial market dynamics and consumer behavior,leveraging insights to enhance client engagement strategies. Customer Relationship Management: I built strong relationships with key customer stakeholders and departments to enable quality client relationships and operational excellence (client lifecycle management, KYC, enhanced due diligence, trading disputes, etc.).Process Improvement:Managed client-facing issues including payment discrepancies, IT challenges, and account management, ensuring swift resolutions and clear communication.