Julie Daniel Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Morrisville, North Carolina, United States

• Wrote user and system administrator guides for enterprise cloud-based network management products using DITA (oXygen) and MadCap Flare, adhering to the corporate style guide and the Microsoft Manual of Style.
• Used command-line Git and Tridion Docs for content management.
• Created, produced, and edited how-to videos for customer product training using Adobe Premiere Pro and enhanced with After Effects animation.
• Documented a product that utilizes Microsoft Azure/Google Workspace for the Identity Provider configuration.
• Implemented Pendo guides for onboarding product users.
• Used JIRA for epic and release note tracking.

Morrisville, NC

• Wrote installation guides, user guides, and APIs for enterprise cloud-based performance monitoring and troubleshooting services.
• Wrote quick start guides for hardware data storage packet capture, analysis, and storage solutions.
• Used DITA (oXygen) and FrameMaker, adhering to the corporate style guide and the Microsoft Manual of Style.
• Used command-line Git as the DITA repository.
• Updated REST API documentation.
• Edited developer-written Confluence Wiki pages to produce customer-facing documents.

Morrisville, NC

Writing Installation and User Guides for products that help service providers and IT organizations optimize and maintain many of the world's largest and most complex networks. These products address the entire Ethernet Service deployment life cycle including test and turn-up acceptance, SLA/performance monitoring and reporting, and test and troubleshooting.

Raleigh-Durham, North Carolina Area

Responsible for the migration from Author-It to oXygen/DITA and Vasont Content Management System (CMS).

Morrisville, NC

Raleigh-Durham, North Carolina Area

* Performed reviews of study protocols, regulatory submissions, serious adverse event narratives, and clinical study reports, following ICH guidelines and AMA Manual of Style guide.* Conducted quality control reviews which verified information used in reports against the source and ensured internal consistency throughout the report.* Performed follow-up.

* Created a training file management system for over 300 local employees and verified that they had tested and passed all training required and met SOP and cGMP requirements and ensured compliance to FDA regulations prior to an FDA audit.

* Provided weekly status reports to stakeholders (management, project team, and clients) that were accurate and kept team informed of project standing in relation to strict deadlines.* Applied quick learning, problem solving, and decision making skills while working with project members and clients that ensured requirements were being met and provided.

* Collaborated on new products with R&D organizations, ensuring customer requirements/expectations were exceeded as part of the end-to-end product lifecycle.* Organized and facilitated multi-customer Steering Committee that focused on market/product direction for advanced telecommunication networks for the top global providers of operator assistance and.

* Drove high-level architectural designs and coding, implementing new software functionality in real-time mission critical applications.* Designed end-to-end holistic integration test plans and specific software resilience tests, identifying defects, resolving issues, and confirming functionality against requirements.

Computer Netwoking - Graduate Level

Java Programming

Bs, Computer Science

Activities and Societies: Alpha Delta Pi Sorority

Certificate, Database Administration