The Business Operations Manager supervises staff with managing the daily operations of all financial and business-related responsibilities in IT.*Change agent for the department*Development of standard work library for Business Operations unit*Direct the planning, coordinating, and management of revenue, expense and capital budgets, including short and long-range financial planning*Develop and align customer rate models with service delivery and reporting*Oversee ITD contracting process*Partner to optimize fiscal, business, and contracting processes*Oversee regional fiscal and business services based on Service Level Agreements

• Lead conversion of Inventory Management and Point of Sales system to a new platform in 2021, to include working as data analyst and website user interface wire frame design. • Analyzation of workflow, identification of weak areas, identification of methods to support accessibility, diversity, and inclusivity, recommend and implement improvement solutions. • Oversee purchasing and sales (instore and eCommerce) activities while monitoring revenue margins and financial information, adjusting budgets, and evaluating overall performance through data analysis.• Develop annual and long-range budgets, develop departmental sales and expense expectations, including establishment of KPI’s.• Monitor industry trends, analyze fiscal and service results, and perform assessments, benchmarking and ratio analysis. • Provide strategic leadership, direction, and management of operations encouraging feedback and different perspectives.• Perform job description analysis, recruitment, performance appraisals, coaching and mentoring in an unionized environment.• Development and documentation of standard work, operational policies, and procedures.• Business continuity plan development and implementation for Covid-19 response.

• Defined and monitored key KPI’s for quality and productivity for annotators impacting machine learning.• Manage operations on a day-to-day basis covering for 50 data annotators and 6 Team Managers directly impacting customer experience with partnerships for globally dispersed staff.• Developed and implemented training programs to improve the quality and productivity of the team pre and post product launch.• Implemented career growth planning for team development, bench strength, and retention.• Carry out supervisory responsibilities in accordance with policies and procedures; responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and engaging in effective conflict resolution. • Develop, analyze, and improve new strategies and procedures. • Partnered cross-functionally to ensure consistency in process, policy, and communication.

• Multi-site operations management supporting clients in Washington, Idaho, and Montana.• Manage implementations of medical equipment and staffing at new customer sites to include capacity planning, staffing, space requirements, and inventory management.• Trending analysis through metrics of utilization of inventory, expense, logistics, and customer profitability to meet financial targets.• Conduct ISO 9001:13485 audits for adherence to QMS for NW Division, including oversight of local teams to ensure work is managed to QMS and regulatory agencies standards for medical equipment processing. • Lead Kaizen events to improve operational efficiencies at onsite customer accounts.• Succession planning and training for internal growth and development of delivery and biomedical tech teams.

• Establish new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans. • Develop and manage the budgets related to the position. Closely monitor revenue and expense. • Recruit, hire, train, evaluate and supervise assigned staff and volunteers in assigned areas. Provide development and leadership. • Compile program statistics and provide data and reports as required for assigned program.• Monitor and evaluate the effectiveness of and participation in program(s). • Provide leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned.• Develops, produce and distribute program information necessary to promote assigned programs, in accordance with branch marketing plans.• Ensure that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards.

• Produced operational guides and menus for daily operations; meeting local and state regulations.• Transformed an underperforming business into a profitable venue through expense management.• Directed business development initiatives by sourcing local artists and vendors to improve café products.• Introduced the Book Buy Back and Punch Card Programs to increase customer traffic.• Managed and executed the daily operations of the cafe.• Executed daily tasks to standard; customized, performed and followed up on tasks as the cafe business demanded.• Provided timely and friendly cafe service, upsell, maintain product presentation standards and maintain cafe cleanliness.• Delivered positive financial results through the efficient execution of initiatives.• Used financial reports to identify additional sales, inventory, and sales trends.

• Subject Matter Expert and Operational Representative for new store openings and remodel turnovers, maximizing design efficiency, construction plans, and system installations.o Included management of 20 remodel/new store projects concurrently• Project manager for field conferences, new store openings, remodeling, relocations, fixture and prop rollouts, and signage lifecycles. • Managed prop lifecycle and budget of $7m for apparel and outlet stores throughout the United States and Canada.• Guided cross-functional teams to achieve set goals in accordance with project scope, budgetary requirements, materials, and timelines.• Standardized best practices, improved payroll productivity, and eliminated redundancy in opening processes.• Development of reference and procedures manual; design, review, and implementation of training materials.