Hello, I’m Julie! I’m a relationship-oriented Brand Experience Manager with a proven track record of optimizing customer outcomes, enhancing customer value, and driving revenue growth. With a keen focus on data-driven strategies and a passion for exceptional customer service, I have consistently achieved outstanding results in my professional journey.Leveraging data-driven strategies, I obtained a remarkable 95 company Net Promoter Score (NPS) and a 50% increase in Google reviews, while maintaining a 45%+ personal sales success rate. I am adept at collaborating with cross-functional teams, implementing proactive customer engagement strategies, and cultivating strong client relationships, resulting in a 20% revenue increase in 2022 and on track for 13% in 2023. My ability to identify trends and implement improvements has reduced customer churn by 20%. With a background in managing diverse teams and fostering an outstanding guest experience, I bring a unique skill set to drive success in customer-focused roles. My education in Entrepreneurship and Innovation adds a strong foundation to my practical expertise.Let’s connect and discuss opportunities for driving customer satisfaction, enhancing brand experience, and achieving remarkable results.
Listed skills include Microsoft Office, Microsoft Word, Training, Hospitality Industry, and 13 others.