Julie is an IT Business Manager with 20+ years’ of customer success and service delivery experience for global technology companies. Her expertise in the design and management of efficient, effective service delivery models has resulted in unsurpassed levels of customer satisfaction and renewal rates alongside record sales and revenue growth. Julie commenced her career with Digital Equipment Co Ltd, progressing through the ranks to lead high profile implementation projects for major clients across industries, and subsequently to head the Next Business Day offering. She then joined Logica, where she oversaw large teams in the delivery of client projects, and was instrumental to the launch of the company’s Offshore Managed Service, before being headhunted to Novell. As the driving force behind the company’s explosive revenue growth in technical support services, she managed a 40-strong team to achieve a 98% renewal rate, in conjunction with the introduction of improved operational efficiencies, which substantially increased profit margins. Following Novell, she joined Mercury, leading the renewal division’s successful integration with HP, and launching a consolidated EMEA renewals team whilst also surpassing targets. After a family-focused career break, she accepted a contract role with Dell, where she overhauled financial management practices of a key business unit, and restored service delivery performance of a large scale project for a top-tier client.Julie’s expertise in the development and oversight of industry-leading service delivery functions drives unparalleled performance from her teams of sales / account managers and technical experts, and firmly establishes her as a leading service delivery professional. Key Areas of Expertise: Customer Success, Customer Advocacy, Renewals, Revenue Growth, Service Delivery Models, Revenue Growth, Operational Efficiency, Service Delivery Performance, Technical Support, Team Leadership, Project Management, Cost Centre/P&L Management, Client Relationship Management.