Julie Ortiz, Pmp Email and Phone Number

• Project Managed full life cycle of a software and technical implementation project• Managed a project portfolio of over 150 projects ranging in budgets of $30,000 to over a million dollars across Government, Healthcare, Public and Retail sectors.• Lead engagement planning and budgeting; mobilize and manage functional teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work and manage engagement risk• Manage day to day interactions with executive clients and business sponsors (internal and external)• Expected to provide management with instant notifications of potentially critical situations. • Provide accurate information to management regarding the performance of installers assigned to projects. • Develop and maintain contact with top decision makers for key clients; organize and lead pursuit teams; participate and lead aspects of the sales development process; contribute to the development of pricing strategies• Perform role of counselor and coach; provide leadership and support for delivery teams and staff in local offices• Develop engagement protocols, processes and best practices for a global approach to cutting edge product implementation• Use of Proprietary Hardware and Software consisting of: digital signage, audio, printers and network connection devices.• Use of Project Management Software tools such as Quickbase, Wrike and TeamWork.• Use of Collaborative Technology tools such as: SharePoint, One Drive, Teams and Skype for Business / Microsoft Lync Video & IM

• Lead a team of eight local and remote staff members to provide customer support service and installations.• Managed up to 30 Audio Visual Professionals with budgets of over $500K• Created and implemented auditing processes, procedures, and forms.• Created and implemented daily operations workflow procedures.• Enforce company approved installation methods and techniques. • Expected to provide management with instant notifications of potentially critical situations. • Initiate weekly briefing for staff and management on overall performance of team and projects.• Provide accurate information both written and verbally to management regarding the performance of installers assigned to projects. • Provided regular written and verbal guidance and feedback of objectives, goals, training, and performance. • Served as the escalation point for all ING division support in North America• Responsible for approval of timesheets for assigned team members.• Responsible for the financial performance of each project from a labor perspective. • Responsible for maintaining updated warranties and maintenance contracts• Researched required information using available resources • Handled and resolved customer questions, issues and complaints according to required service levels.• Responsible for coordinating project documentation and conducting system training for Barco Integrators (partners) and internal staff.• Processed RMAs, orders and internal follow-up as necessary to ensure delivery on our promises and any SLAs.• Responsible for the security, transportation and delivery, with client signature, of all equipment and hardware. • Participates in testing and quality assurance processes to assure system meets client needs and corporate standards. • Ensure all work complies with company policies, procedures, standards and conventions. • Accountable for the timely, successful conclusion of all projects.

•Design, implement and maintain the network infrastructure for a remote classroom per company specifications•Digitally produced the schematics and design of the network infrastructure topology using Visio software.•Observe, maintain and reconfigure Cisco networking hardware (Routers, Switches, and VoIP phones) and software, as necessary for the entire duration of the CCNA 1 and 2 classes.

• Performed data processing and database manipulation using in-house languages (JCL). •Used advanced programming in the IBM mainframe environment using DB3Quest programming language. •Interacted with Account Service Representatives to answer questions, solve problems and provide results. •Provided technical support to members of my team, which included testing, debugging, troubleshooting and implementing necessary program changes, updates, or additions. •Shared ideas with team members on how to improve efficiencies of client processing. •Analyzed projects upon receipt for possible processing and scheduling problems. •Coordinated the execution of project specifications in the most efficient manner to meet a project deadline. •Set up flow charts describing flow of each client’s job process.•Wrote programs with in-house languages as required for specific client projects. •Regularly exercised discretion and independent judgment concerning client processing needs.