The MRC Mission is to bridge the gap between awareness and action by motivating people to reduce waste in their homes and workplaces. The Dakota County Master Recycler/Composter program provides formal training and public outreach opportunities that include: waste reduction, recycling, composting, climate change, natural yard care and green building. I have participated in several events throughout the county including recycling and organics diversion in schools, parks and community events, hazardous waste collections, and communicating at events about the MRC program, The Recycling Zone and other Dakota County resources that are available.

Supported Small Business Owner of second hand re-use store. Managed business/community partnerships, sales, financial analysis, operational processes and marketing analytics. • Measured customer traffic to understand repeat business, effect of social media and other marketing campaigns and how that translated into purchase transactions. Measured product mix, vendor performance and P&L analysis. Created sales reports and managed vendor payments using Square data and analytics• Cross-marketed business and products using social media sites (Facebook, Instagram, Twitter) and online sites (eBay, Craigslist, etsy)• Researched Public Benefit Corporation by meeting with U of MN legal team and other consultants experienced in forming corporations and analytics for green businesses

Designed Strategic Pricing approach with Executive Leadership Team and managed a pricing and analytics team to execute:• Incremental positive price performance ranging 3-4% (bottom line improvements of $20-25M+ annually)• Price List Approach & Redesign, Contribution Margin (Profitability Guidance) at contract and product levels including Price Waterfall Analysis, profitability models, Pay for Profit Sales Plans, and Large Account Review Process • Implemented a customer analytics capability that consolidated data from 3 legacy systems (including production, contracts/pricing/billing, merchandise inputs and NPS data)o Delivered a customer scoring dashboard and enabled field users to access and drill through customer detailed analytics in < 10 seconds. Increased customer responsiveness and timely decision making capabilities for field sales and service teamso Created change management, communications and training initiatives to support program launch and drive engagement and adoption• Introduced advanced analytics capability by recruiting a Marketing Analytics Manager and enabling expanded use of the customer analytics platform using Cognos BI and SPSS to execute Next Best Product, Direct Catalog and customer experience analysis. Acted as Marketing lead on technology-enabled improvements involving sales (CPQ – Configure/Price/Quote), sourcing/supply chain, finance/profitability and service working with cross functional teams and executive oversight committees• Growth initiatives for new and existing accounts: off-cycle price increases related to changes in commodity markets and generating new revenue streams by marketing incremental service offerings• Led leadership training sessions on pricing and profitability for annual executive meetings. Implemented quarterly pricing training webinars and Playbooks for field management teams

Consult with small businesses on customer and product lifecycle management, strategic planning, revenue management and pricing programs, change management and process improvement, marketing and sales programs.

Executive member of Finance Leadership Team. Led 20 members responsible for pricing and contract management functions in a shared services environment. Designed and executed price waterfall analysis based on customer lifecycle. Developed customer profitability framework and processes. Recruited and coached pricing exception team responsible for analysis and reporting including special deal pricing, discounting, price increases and price concession activities. Expanded use of pricing and contract management tools and processes into second largest business unit in 2008.Launched sales promotion that closed over $2.0M in incremental business in less than 3 months.Participated in business process redesign/ERP scoping and planning project to identify areas of change management and partner relationships needed to facilitate single international ERP solution.Member of Professional Pricing Society and National Association for Business Economics (NABE).Co-chair for Ceridian/St. Paul Central High School Partnership and executive committee member for Ceridian Women's Network.

Member of Sr. Mgmt. Team reporting to CTO. Structured design and execution of strategic and operational plans. Program managed strategic initiatives. Assisted in design of system development life cycle process. Member of Corporate Strategy Board. Co-chair for Ceridian/St. Paul Central High School Partnership.

Member of Sr. Mgmt. Team for Small Business Unit. Faciliated design and execution of strategic plan. Standardized change management processes. Managed revenue opportunities including billing and contract audits, third party partnerships and sales promotion programs. Led revenue initiatives exceeding $1.3M.

Designed and instituted US pricing strategies for human resources and employee effectiveness businesses with $800K+ annual revenues. Implemented special pricing projects that generated $3.5M annually. Consolidated two billing systems and eliminated 30+ pricing expressions for one business unit. Coordinated price increase programs that exceeded $17M annually. Managed pricing team and directed cross functional teams on product launches, sales training and field communications. Gathered technical requirements for sales force pricing tools, production mainframes and Oracle financial systems. Member of Professional Pricing Society and Corporate Strategy Board. Certified Six Sigma Green Belt.

Managed escalated customer complaints received by CEO. Coordinated action plans with functional areas. Developed service, customer and product profitability models. Participated in planning team for annual customer event. Attended customer focus groups.

Conducted market analysis and customer surveys. Implemented internal web-based competitive intelligence research program. Project managed critical customer issues for major product release. Member of Society of Competitive Intelligence Professionals.

Managed M&A due diligence and closing process for parent company whose information services markets included human resources/payroll, transportation, defense electronics and information, and information services to the gaming industry and media markets. Participated in over 40 transactions in US, Canada and Europe.