Julie Blevins Email & Phone Number

Princeton, West Virginia, United States

United States

Providing non-technical service support to customers via inbound only calls• Provided billing support including receiving payments, explaining prorated charges, educating about timelines, and resolving payment issues.• Assisted in determining the most appropriately sized and priced television programming package to best meet the customer’s needs.• Designed the proper configuration and completed the sale for upgrading receiver equipment.• Scheduled technician visits for equipment upgrades and for custom work orders.• Educated customers on options and services to maximize and enrich their customer experience, such as turning on closed captioning, setting parental locks, connecting receivers to wireless internet, and registering their account with the online customer service site or mobile applications.• Redirected customer calls to the correct departments for other issues such as technical trouble shooting, fraud reporting, or contract inquiries.

Bluefield, West Virginia

Providing network translations support, trouble shooting, and research for service representatives• Managed trunk groups for business customers, for carrier use in call routing, and for E911 calls.• Managed and maintained site routing profiles.• Participated in various projects to provide standardization across switch sites• Participated in gathering and formatting data for government emergency communications reports.• Learned the directory assistance and operator assistance applications with 3 hours of training and provided live coverage of those functions during a work stoppage event.

Assigning facilities for voice and internet services, programming the dial tone and features, and provisioning DSLAM ports to support internet service at the appropriate data speed.• Created scripts for various switches to capture screen shots and perform mass updates. (Tasks requiring several hours or even days if done manually were reduced to anywhere from a half an hour to a half a day.)• First and only employee to score 100% on the assessment test in the history of the test at Frontier• Provided training and coaching as a SME (Subject Matter Expert) in assignment centers in NY, WI and WV.• Received 25 R.A.V.E (Recognition, Achievement, Values, Excellence) appreciation awards over 3 years.• Experienced in programming POTS, Centrex, and ISDN BRI lines in the following switches: EWSD, DMS10, DMS100, GTD5, DCO, and 5ESS• Programmed Plain Old Telephone Service (POTS), Voice Over IP (VOIP) and voice mail in the metaswitch.• Made extensive contributions to the EWSD “how to” documents on the Assignment Share drive.

Hired originally by FormMaker Software, Inc., which later merged to form Docucorp International, Inc., then Skywire Software, LLC, which was bought by Oracle Corporation in 2008.)Supported, as the primary consultant, the back end print processing of workers' compensationinsurance policies for a client who is a leading U.S. based international insurance organization. Thisinvolved form imaging, data mapping, and automating batch main frame jobs to process data files,print the policies, and archive the policy print. · Provided backup support for the print processing of other insurance lines of business. Required supporting development in MVS, Microsoft Windows, and UNIX environments. · Provided rotating 24/7 support for batch jobs as a member of a four person team. The client processed 20,000 to 30,000 policy print transactions per night. · Designed macro tools for a manual reprint process reducing the time for a reprint request of a large archived policy (1,000+ pages) from several days to less than 3 hours. · Designed transaction extraction tool that pulled data lines for one or more transactions from a data file that was too large for editing. Provided a more manageable file for debugging purposes and manual processing if the automatic batch job failed while processing the large file, saving CPU processing time and reducing resolution time from several days to less than 4 hours. · Created customized functionality through C/C++ code and DAL scripts when the product's base functionality failed to meet the client's needs. Some of the code functions were later incorporated into the marketed base product.

Selected as one of three team members who were assigned responsibility for COBOL/DB2 applicationsbeing outsourced to Syntel by a fortune 500 insurance company. · Rapidly acquired knowledge of the application functions and release process, which lead to a successful maintenance release within the first four weeks. · Mentored employees, both American and foreign based, in technical aspects of their jobs and cultural aspects of our country.

Participated in four major projects with responsibilities that included all aspects of softwaredevelopment (design, implementation, testing), Defect Report Coordinator, ISPF Technical Contact,DB2 Administrator, and Help Desk support. · Given Productivity Award for creating a tool for programmers to use to determine their defect assignments and priorities within five minutes; they previously spent thirty minutes using a tool that did not provide an accurate list. · Proposed and implemented a project for redesigning and writing panel support code using an object-oriented approach, reducing the amount of existing code by 40% and allowing for easier maintenance. · Received Management Appreciation Award for successfully completing three back to back critical path assignments within schedule; only recipient of this award for the year. · Received an Informal Award for designing the curriculum and teaching a class in the use of an interactive debugging tool; provided pupils with the knowledge and confidence to use the tool which reduced the cycle to correct defects by 50%. · Received Quality Leadership Award for a symposium presentation on implementing action teams to follow through on actions suggested by causal analysis aimed at preventing defects · Received Quality Leadership Award for a symposium presentation on the benefits and true life success story of using a total team approach in developing a software product.

Developed COBOL/CICS/VSAM applications and created ADABAS/NATURAL reports. · Worked independently on a complex stand alone COBOL application that was completed on time with zero defects. · Successfully completed two back to back critical path assignments, finishing one of them a week ahead of schedule.