Coordination of administrative simplification projects within the Brussels region

Manage transformation of key mail product portfolios:• Revamp “Mass administrative mail” product offer to match customers’ needs while fitting new bpost operational model: define new product features based on customers interviews and conjoint analysis, impact analysis, write IT business requirements, testing, Sales support and training, customers communication, launch, follow-up.• Product & Process management unaddressed mail portfolio (Distripost): define and implement portfolio strategy, redesign pricing model, warrant of customer experience, manage contact with stakeholders (operations, Sales, customer service, IT developers,…).

• Analyze and develop new B2B products/solutions based on Running Lean Methodology: advertising mail solutions for Small and medium businesses, research on Marketing Automation,…• Define IT business requirements (user stories, UX), follow IT implementation and testing in Agile methodology• Go-to-market of new offers

Get experience in different products (Registered Mail/procuration, Data solutions) and segments (B2B/B2C, public authorities, Small & medium customers,…)• Customer experience improvement (eg: webtool development)• Define mid-term portfolio strategy Registered Mail: problem interviews, benchmark, prioritization improvement tracks per segment, feasibility/impact/budget analysis, customer validation• Project manager “data solution” (SelectPost) : coordinate 2 waves/year with external partners (project management, planning, budget,…)

• Product Management: product optimization (features, pricing), product creation, go to market, internal and external communication • Process Management: root causes analysis, customer experience improvement, costs optimization• Support for launch of new solution (e-Registered mail): customer needs identification, translation in business requirements, ICT developments & testing, pilots with customers, definition of the go to market strategy with segment managers, awareness campaign