Julie Fleming Email & Phone Number

Fitzroy North, Victoria, Australia

Epping And Box Hill

𝑀𝑎𝑛𝑎𝑔𝑒 𝑎𝑛𝑑 𝑜𝑣𝑒𝑟𝑠𝑒𝑒 𝑡𝘩𝑒 𝑝𝑟𝑜𝑣𝑖𝑠𝑖𝑜𝑛 𝑜𝑓 𝑠𝑢𝑝𝑝𝑜𝑟𝑡 𝑐𝑜𝑜𝑟𝑑𝑖𝑛𝑎𝑡𝑖𝑜𝑛, 𝑑𝑖𝑟𝑒𝑐𝑡 𝑠𝑢𝑝𝑝𝑜𝑟𝑡, 𝑐𝘩𝑖𝑙𝑑𝑟𝑒𝑛'𝑠 𝑖𝑛𝑡𝑒𝑟𝑣𝑒𝑛𝑡𝑖𝑜𝑛, 𝘩𝑜𝑚𝑒 𝑐𝑎𝑟𝑒 𝑝𝑎𝑐𝑘𝑎𝑔𝑒, 𝑎𝑛𝑑 𝑑𝑜𝑚𝑒𝑠𝑡𝑖𝑐 𝑎𝑠𝑠𝑖𝑠𝑡𝑎𝑛𝑐𝑒 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠 𝑤𝑖𝑡𝘩𝑖𝑛 𝑡𝘩𝑒 𝐼𝑛𝑛𝑒𝑟 𝐸𝑎𝑠𝑡 𝑎𝑛𝑑 𝑁𝑜𝑟𝑡𝘩 𝐸𝑎𝑠𝑡 𝑟𝑒𝑔𝑖𝑜𝑛𝑠 𝑜𝑓 𝑀𝑒𝑙𝑏𝑜𝑢𝑟𝑛𝑒. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒:► Optimised client independence outcomes, monitoring the combined budget of $5M, 500 customers, and 40 staff with a commitment to service delivery, continuous improvement, and strategic and financial performance.► Improved team KPI performance and met organisational outcomes, streamlining systems in response to reporting, identifying billing gaps, reducing debtors, and developing processes to accelerate service commencement times. ► Improved customer satisfaction and delivered quality outcomes by promptly responding to customer complaints and feedback, applying exceptional communication, interpersonal, and conflict resolution expertise. ► Achieved site KPIs, increasing time spent billing from 60% to 82%, managing NDIS Support Coordination and ensuring client plans were set up correctly in the system, leading to improved onboarding systems for staff and clients.► Reduced the administration time for the Older Adult Home Care Package program by 60%, including identifying areas for improving record-keeping processes with keen attention to detail and accuracy. ► Doubled workload and increased productivity by improving process efficiency, combining North East and Inner East NDIS and Older Adult Programs, including oversight of covid delivery for remote and essential service.► Rearranged NDIS plan review processes to ensure that clients receive a consistent delivery of support services, reducing gaps in plan dates and ensuring steady funding for ongoing services.

Brisbane, Australia

𝐸𝑠𝑡𝑎𝑏𝑙𝑖𝑠𝘩𝑒𝑑 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠 𝑎𝑛𝑑 𝑜𝑟𝑔𝑎𝑛𝑖𝑠𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝑠𝑦𝑠𝑡𝑒𝑚𝑠, 𝑖𝑛𝑐𝑙𝑢𝑑𝑖𝑛𝑔 𝑠𝑡𝑟𝑎𝑡𝑒𝑔𝑖𝑐 𝑎𝑠𝑠𝑒𝑠𝑠𝑚𝑒𝑛𝑡 𝑎𝑛𝑑 𝑝𝑙𝑎𝑛𝑛𝑖𝑛𝑔, 𝑒𝑠𝑡𝑎𝑏𝑙𝑖𝑠𝘩𝑖𝑛𝑔 𝑔𝑜𝑣𝑒𝑟𝑛𝑎𝑛𝑐𝑒 𝑜𝑣𝑒𝑟𝑠𝑖𝑔𝘩𝑡, 𝘩𝑢𝑚𝑎𝑛 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑠𝑡𝑎𝑛𝑑𝑎𝑟𝑑𝑠 𝑎𝑠𝑠𝑒𝑠𝑠𝑚𝑒𝑛𝑡, 𝑎𝑐𝑐𝑟𝑒𝑑𝑖𝑡𝑎𝑡𝑖𝑜𝑛 𝑎𝑐𝑡𝑖𝑣𝑖𝑡𝑖𝑒𝑠, 𝑞𝑢𝑎𝑙𝑖𝑡𝑦 𝑖𝑚𝑝𝑟𝑜𝑣𝑒𝑚𝑒𝑛𝑡. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑:► Led the organisation through an external accreditation process to achieve NDIA accreditation by successfully undertaking an external audit process with no non-conformances identified.► Optimised service delivery and customer engagement processes by developing the strategic direction and business plan, and developing and writing organisational and service delivery policy and procedures.► Improved monitoring and accountability of quality systems via effective governance oversight and quality improvement activities such as developing risk management processes, initiating policies and procedures, and leading a successful external accreditation. ► Strengthened funder reporting on contract by establishing an evaluation plan for training services, setting up systems to collect and collate data, and reporting to funding bodies on training services and program outcomes.► Increased financial accountability by overseeing financial forecasting, developing budgets, and monitoring, benchmarking and tracking financial information to support informed decision making.

Thornbury

𝐿𝑒𝑑 𝑡𝘩𝑒 𝑝𝑟𝑒𝑝𝑎𝑟𝑎𝑡𝑖𝑜𝑛 𝑓𝑜𝑟 𝑡𝘩𝑒 𝑁𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝐷𝑖𝑠𝑎𝑏𝑖𝑙𝑖𝑡𝑦 𝐼𝑛𝑠𝑢𝑟𝑎𝑛𝑐𝑒 𝑆𝑐𝘩𝑒𝑚𝑒 𝑎𝑡 𝑀𝑒𝑙𝑏𝑜𝑢𝑟𝑛𝑒 𝐶𝑖𝑡𝑦 𝑀𝑖𝑠𝑠𝑖𝑜𝑛, 𝑐𝑜𝑙𝑙𝑎𝑏𝑜𝑟𝑎𝑡𝑖𝑛𝑔 𝑡𝑜 𝑑𝑒𝑠𝑖𝑔𝑛 𝑡𝘩𝑒 𝑑𝑖𝑣𝑖𝑠𝑖𝑜𝑛𝑎𝑙 𝑝𝑟𝑎𝑐𝑡𝑖𝑐𝑒 𝑓𝑟𝑎𝑚𝑒𝑤𝑜𝑟𝑘 𝑎𝑐𝑟𝑜𝑠𝑠 𝐶𝘩𝑖𝑙𝑑𝑟𝑒𝑛 & 𝐷𝑖𝑠𝑎𝑏𝑖𝑙𝑖𝑡𝑦 𝑆𝑒𝑟𝑣𝑖𝑐𝑒𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑: ► Enhanced stakeholder relationships by consulting with clients and families, senior management, corporate services, therapy, disability outreach support, children, acquired brain injury, and shared accommodation support staff. ► Improved service delivery by articulating a consistent vision, values, and guiding principles of the services, incorporating professional standards and client outcomes via the development of the practice framework. ► Delivered customer feedback into the practice framework by establishing and coordinating the client reference group consisting of 7 regular individuals with a disability and family members.► Established and supported the client and family advisory group by leading the inclusion of client and family views into the policy development, practice framework, and changes in the disability services division.► Increased the engagement of 150 disability services division staff in the development of the practice framework by undertaking a division-wide consultation process with exceptional collaboration and communication.► Supported the successful implementation of the practice framework by trialling projects, including reflective supervisory practice and outcome measurement with teams, leading to increased team engagement.

𝐷𝑒𝑣𝑒𝑙𝑜𝑝𝑒𝑑, 𝑖𝑚𝑝𝑙𝑒𝑚𝑒𝑛𝑡𝑒𝑑, 𝑎𝑛𝑑 𝑙𝑒𝑑 𝑡𝘩𝑒 𝐴𝑓𝑓𝑖𝑟𝑚𝑖𝑛𝑔 𝐹𝑎𝑚𝑖𝑙𝑖𝑒𝑠 𝑃𝑟𝑜𝑔𝑟𝑎𝑚 (𝐴𝐹𝑃) 𝑡𝑜 𝑝𝑟𝑜𝑣𝑖𝑑𝑒 𝑖𝑛-𝘩𝑜𝑚𝑒 𝑠𝑢𝑝𝑝𝑜𝑟𝑡 𝑓𝑜𝑟 𝑓𝑎𝑚𝑖𝑙𝑖𝑒𝑠 𝑎𝑛𝑑 𝑐𝘩𝑖𝑙𝑑𝑟𝑒𝑛 𝑤𝑖𝑡𝘩 𝑎 𝑑𝑖𝑠𝑎𝑏𝑖𝑙𝑖𝑡𝑦 𝑎𝑛𝑑 𝑏𝑒𝘩𝑎𝑣𝑖𝑜𝑢𝑟 𝑜𝑓 𝑐𝑜𝑛𝑐𝑒𝑟𝑛. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑:► Strengthened service delivery processes by providing assessment planning, monthly workgroups, and reporting to the funding body on client and family outcomes of the program, leading to the program securing recurrent funding. ► Bolstered customer outcomes and increased independence and community inclusion by further developing a new pilot program Lifestyles for All that had stalled in its progress, applying a project management phased approach. ► Improved the quality of life for young people and siblings by overseeing the transition of the Sibling and Young Carer’s Program from an activity-based program to a program with accountability measures. ► Secured recurrent funding valued at $500K after the initial 3-year pilot program and an independent evaluation, with findings indicating AFP provided high-quality, flexible, and family-centred services that increased the participation of children with a disability in their local community. ► Delivered speech and Occupational Therapy services to children by establishing the Helping Children with Autism Program via superb leadership and foresight to deliver on program objectives and enhance community contribution.► Tripled the income and service delivery hours for the Lifestyles for All program in 12 months, receiving recognition for excellence and positive feedback from the Divisions General Manager.► Created a culture dedicated to excellence by introducing and incorporating the evidence-based evaluation of service delivery within daily practices, operating in alignment with organisational and community service values.

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Diploma, Disability Studies

Bachelor Of Arts, Social Sciences

Developmental Disabilities Certificate