Support global executive and customer engagements, field visits, and approach at marquee events for the Office of the President, GTM, Google Cloud

Drive service delivery team to meet financial, operational excellence and continuous improvement objectives, working as trusted advisor to Delivery Services VPCollaborate with and influence senior services leaders to implement a cohesive strategy to meet service modernization targets, including efficiency gains and cost savings goalsLead internal communications for 50+ people managers, including a weekly community of practice, to uphold a consistent culture and achieve an eNPS that exceeds industry benchmarksManage resource strategy including assessing workforce needs, ensuring plans meet span of control requirements, and securing approvals by presenting compelling business casesMitigate business continuity risk by establishing internal process documentation standards and governanceAlign with Partner Management to ensure compliance with co-employment guidelines, conduct quarterly business reviews with top choice suppliers, and align partner sourcing strategy with service team needsEvangelize training and development opportunities aligned to future ready skills to >800 team members

Serve as the communications leader for Sales and Global Professional Services teams dedicated to Dell Technologies’ largest and most complex customer, representing >$500M annual revenueDistill complex concepts to engaging storylines focused on business outcomes to drive significant account growth – including narrative development for $1.4B data center and cloud agreement in 2020Develop and execute 360-communication and change management plans that promote new ways of working and support large-scale Workplace and Digital Transformation initiativesBuild and foster strong relationships with cross-functional partners across Marketing and Communications to identify and evangelize customer stories aligned to Dell’s global strategy and priorities Plan and facilitate customer-centric Quarterly Business Reviews, Executive Briefings, and strategic workshops with participation from core team leadership, including VPs and C-SuiteSpearhead key customer engagements and special initiatives focused on Environmental, Social, and Governance (ESG) to build Trusted Advisor status with the customer

Completed 14-week Marketing Technology Immersion course, developing knowledge base of key analytics tools to utilize in building successful client programs and enhanced reporting capabilities Managed seven clients serving as primary contact and trusted advisor to guide execution of aggressive media relations programs to ensure team meets regular metrics aligned with organizations’ business goalsCounseled clients through reactive communication needs, including nimble plan adjustment, key stakeholder identification, and target channel alignment to ensure messaging was delivered efficientlyDeveloped comprehensive broadcast strategy for conference client, coordinating with event planning agency, convention center staff and contractors to adhere to on-site filming guidelines, resulting in more than 180 pieces of broadcast coverage and key relationships with top tier outlets including Bloomberg, CNBC and CNNIdentified new revenue stream with client due to ability to quickly ramp up and understand the customer voice during the first two months of business, increasing monthly retainer by 60%

Led Transforming Texas Initiative, heading internal communications committee of ten, resulting in implementation of three new internal communications programsEnsured communications materials aligned with Texas Athletics business focus and philanthropic fundraising goals through creation of messaging frameworks, email A/B testing and regular donor interviewsCreated run of show and led on-site coordination for Texas Hall of Honor, broadcast live on Longhorn NetworkLed production and project management of Annual Report, including gathering all pertinent information, organizing layout, drafting copy, proofing, obtaining necessary approvals, coordinating printing and distributionImplemented marketing email calendar and process, resulting in targeted messages and efficient delivery

Formed relationship with key business journalists and secured Sunday page one coverage for “Subiendo: The Academy for Rising Leaders” programWorked closely with Development team to draft communication plans and press materialsFacilitated media requests for McCombs faculty experts

Acted as project manager and lead publicist for Museum’s Grandstand to Gallery Facebook promotion in partnership with the Boston Red Sox, building brand recognition for two Boston institutionsAssisted in coordination of press previews and receptions, including internationally recognized exhibitionsPositioned Museum as educational resource and concert venue in Boston working with influential local media