Julie Gavan Email & Phone Number

Manchester, United Kingdom

Skelmersdale

Major Incident Manager 2010 - PresentFacilitating the restoration of any affected systems or services quickly and efficiently, with the minimum disruption to the business areas and within agreed SLA’s wherever possible. Accountable as single point of contact, delivering clear and accurate communication during the life cycle of incidents across the business.

Skelmersdale

OAT Technical Analyst 2009 - 2010Providing pre-production testing to ensure that all non-functional system requirements were met and working to design. Reviewing documentation, planning, scoping, developing and running tests. Providing test reports and presenting findings to development teams to aid design. Applies knowledge and experience to effectively.

Skelmersdale

• Responsible for the introduction of the Stress Testing capability, processes and procedures into IT and subsequently co-ordinating, planning and resourcing all Stress testing. Managed a team of performance test.
• Managed the successful Stress Testing of the Internet Banking Systems and also the Branch Banking system throughout their migration onto the strategic platform
• Identified issues with the OAT Testing Environment which impacted both Stress and Operational Acceptance testing. Worked collaboratively with the Capacity team to find the root cause and identified actions required to.

Manchester

Experienced in the support of Mainframe batch processing, including the creation and maintenance of JCL procedures, participating in the testing and developing of changes, building job schedules and the creation of operational documentation and working procedures. Proven ability in the use, testing and exploitation of IBM mainframe utilities, Job Control.

Halifax