Julie Valliere Gawlocki Email & Phone Number

Cambridge, Massachusetts

• Analyzed complex requirements and technical specifications to write test cases efficiently.• Developed comprehensive test plan and test cases with traceability.• Performed hands-on functional, graphical user interface (GUI), end to end and regression testing.• Identified bugs and reported requirement deviations via Jira tracking tool.• Worked collaboratively with developers, leads and business system analysts for effective test coverage.• Mocked and injected HL7 and JSON messages for testing validation.

Cambridge, Massachusetts

• Maintained dual role as Product Specialist and Test Engineer.• Developed comprehensive test plan covering messaging protocols.• Manually executed functional, integration, user acceptance and regression tests.• Filed detailed defect reports in bug tracking database.• Coordinated migration testing during software launch.• Worked cross-functionally with customer, engineering and product management teams to define application specific to customer needs.• Led migration testing during software launch.• Authored Playbook to train users in correcting and processing partner messages rejected to queues.• Executed automated test scripts using Eclipse IDE.• Triaged automated test suite failures.• Selected from a team of Test Engineers to participate in shutdown of PSS project.

Cambridge, Ma

Quality Assurance Engineer, promoted to Lead in 2007• Developed the first testing strategy and testing plan covering all features in collaboration with the airline customer.• Customized testing plan for implementation with 8 Global Distribution Systems and 7 airline partners.• Led a team of 4 full time Quality Assurance Engineers.• Recruited, trained and mentored 9 contracted Quality Assurance Engineers.• Engaged with customer and their partners directly to test all functional messaging communications.• Retrieved and analyzed data logs to investigate defects and ensure software integrity.• Chaired weekly team meeting and composed team status report for management identifyingaccomplishments and project related risks.• Triaged automated test case failures.

Boston, Ma

• Issued airline tickets, checking fares and taxes for contractual compliance.• Prioritized workflow to ensure ticketing and document deadlines are met.• Provided feedback to supervisors and program managers to avoid repetition of errors. • Made recommendations to improve teamwork and work process.

Chicago, Il

• Managed blocks of airline seats to fulfill transportation needs for group departures.• Adjusted inventory levels at milestones based on passenger counts to decrease liability to vendor.• Arranged special customer requests as needed.• Filed weekly ticket sales reports through Airline Reporting Corporation.

O'Hare International Airport, Chicago, Il

• Supervised cross functional team of handling agents performing check-in counter, gate and arrival duties.• Liaison to Immigration and Naturalization Service on issues regarding policy applications.

Rosemont, Il

• Researched and wrote requirements for airline fares software enhancements.• Wrote test cases and executed testing of new software components.• Composed product advisories and informational bulletins for customers and sales representatives.• Point of contact for customer testing issues.

• Monitored customer service representatives to maintain quality customer experience.• Conducted annual assessments.• Responsible for overseeing implementation, administration and training for the ASPECT telecommunications system in the call center.• Provided passengers and travel agents with product information and worldwide airfare calculation.• Issued airline tickets for direct mail customers.• Offered market promotions.• Monitored customer feedback and market trends.