Julie Lachner Email & Phone Number

Core member of the application support team, responsible for training users on in-house line-of-business application, working with both the users and the development team to improve functionality. Manages support requests via phone, email, instant messenger, and face-to-face interactions with users company-wide. Conducts in-person and online training sessions on all areas of the application including project management, financial monitoring, labor tracking, and customer user experience. Relational database queries for customers and project managers. Responsibilities include creating and maintaining training documentation, wiki, FAQ videos, and help framework. Tracking and documentation of bugs and feature requests as well as delivering release notes company-wide prior to each deployment. Responsible for working closely with the development team, testing team, and end users regarding intended functionality and business rules to ensure that software is deployed with the highest quality possible.

Core member of the application support team, responsible for training users to use the in-house line-of-business application, fielding support calls, and working with both the users and the development team to improve functionality. Manage support requests via phone, email, instant messenger, and face-to-face interactions with users company-wide. Conduct in-person and online training sessions on all areas of the application including project management, financial monitoring, labor tracking, and customer user experience. Relational database queries for customers and project managers. Responsibilities include creating and maintaining training documentation, wiki, FAQ videos, and help framework. Tracking and documentation of bugs and feature requests as well as delivering release notes company-wide prior to each deployment. Responsible for working closely with the development team, testers, and end users regarding intended functionality and business rules to ensure that software is deployed with the highest quality possible.

Primary IT staff responsible for installation, configuration, maintenance, and troubleshooting of hardware, software, and network components. Adept at imaging and configuring new and old PCs and installing and configuring non-standard applications specific to users. Proficient at replacing hardware components such as RAM, disk drives, hard drives, and PCI components. Performed assisted installation and configuration of managed gigabit switches on the network, as well as installation and configuration of rack-mounted server. Responsible for network administration such as maintaining user access, monitoring PC health and updates, and maintaining network printers and shares. Primary staff responsible for maintaining backup data for all users in the park. Provides daily written and hands-on user support as needed. Monitors and addresses network vulnerabilities. Completed assisted and independent week-long IT details at other parks in the region with all tasks completed successfully. Responsible for receiving and implementing IT procedures from the regional office and delegating or escalating tasks to the appropriate staff when needed to complete all tasks successfully and in a timely manner. Responsible for maintaining park website using a Content Management System - nps.gov/peri.

Assisted administrative staff in assessing and purchasing system hardware components according to system specifications and in compliance with the DOI Hardware Contract. Assisted in the completion of the Certification and Accreditation Package and completed section on disaster recovery. Gained familiarity with network infrastructure and assisted in server outages. Installed and configured email software for network users. Consistently performed basic troubleshooting of hardware and software malfunctions.

Provided behavioral support and crisis intervention for 20 clients in a classroom environment, and in-home family sessions with three clients. Maintained computer documentation on an AS400 system for all clients. Responsible for training new hires in company treatment and documentation standards. Created educational and developmental learning materials for students using Adobe Photoshop and MS Word.

Developed and implemented individualized treatment programs consisting of academic, social, behavioral, and self help skills for 20 clients with Autism and Asperger's Syndrome. Responsible for training and leading teams of therapists for each client, and conducted ongoing supervision and training of team members both in a hands-on and classroom-based environment. Maintained documentation on therapy sessions, client progress, and employee performance. Led weekly team meetings, led workshops for new clients, and participated in collaborative meetings with client school programs. Provided one-on-one in-home behavioral treatment for all clients.

Ba, Psychology

Trigonometry, Phonetics, Normal Aspects of Hearing, Language Development, Human Behavior, Abnormal Psychology, Cognitive Psychology.

Associates, Computer Information Systems And Networking