• Primary point of contact for all Online Travel Agent accounts including Expedia, Priceline, Orbitz, Booking.com and Travelocity• Utilize MicroStrategy to evaluate weekly/monthly production reports in order to provide performance analysis to optimize revenue on all brands Globally• Conduct Quarterly Business Reviews outlining key business issues and strategies with the goal of developing a mutually beneficial business plan • New partner evaluation and onboarding to WHG connectivity or GDS• Assist with trouble shooting connectivity issues • Partner with internal stakeholders to help negotiate contract renewals and manage all aspects of the relationship• Internal training on eDistribution opportunities to effectively generate revenue

• Establish and maintain supplier relationships with hotel properties, hotel management companies and hotel chains• Provide hotel suppliers with opportunities within Orbitz Worldwide (Orbitz, Cheap Tickets, Ebookers, HotelClub and Rates to go) to ensure proper representation across all brands • Support hotel suppliers in managing inventory as per targets for room nights• Analyze contracts, rate and inventory reports to gain in-depth understanding of hotel suppliers in assigned markets. Execute pricing and load contracts• Implement rate/inventory revisions, train hotel on usage of property maintenance Extranet or direct connectivity • Strategize to meet or exceed assigned metrics for NYC regional goals• Conduct weekly competitive analysis for market as well and continually monitor industry trends• Conduct quarterly business reviews with key partners in market• Work with Operations and Partner Marketing to ensure all hotels have the ability to be well positioned across all OWW brands Worldwide• Monitor, evaluate, and report on individual accounts and markets progress toward achieving weekly, monthly, annual targets• Understand key market demand periods, know destination trends, create/maintain event calendars for key markets, and plan courses of action required to meet supply, demand, and necessary sales• Monitor fulfillment performance by hotel suppliers and address any problems or concerns• Partner with Implementation group to address content, connectivity or technical issues

• Responsible for maximizing Revenues and Gross Profit margin by developing competitive products that increase sales and enable growth into new markets• Source and contract accommodation product and ground services that are consistent with the Product Strategy• Ensure that all contracts are 100% accurate and are delivered to agreed margin and time-scales.• Initiate product recommendations based on research and analysis of current and future marketplace. • Work closely with Marketing team on solicitation and facilitation of marketing initiatives• Negotiate with hotels, sightseeing/transfer companies to achieve the most competitive rates, allotment & cut off• Review/analyze & negotiate exclusive promotions and contracts• Develop and maintain a superior competitive position against traditional wholesale/retail operators and on-line operators through competitive price checking and supplier relationships. • Ensure deliverability of product by focusing on sales/trends in the market utilizing internal research material, communications with regional offices as well as external communications with suppliers. • Maintain and manage lodging partner relationships, support marketing and promotional initiatives, create marketing plans and co-op agreements• Develop training manuals and powerpoint presentations to provide product training to front line agents • Develop, execute and deliver preferred partnership programs with external suppliers, and ensure that their annual renegotiation maintains and grows override potential

• Organized all tour arrangements including itinerary inclusions, budget preparation and supplier purchasing.• Contract management to ensure terms & conditions meet with company standards.• Responsible for planning, overseeing, researching and organizing all phases of group tours including site selection and menu creation. (25 to 50 departures per year comprising of 25 to 85 passengers per departure) • Particular knowledge of the Northeast & Mid-Atlantic including New England, Canadian Maritimes, New York City, Niagara Falls, Ontario, Washington, DC & Cape Cod. • Managed group air arrangements including reservations, contracts, deposits, utilization, names and ticketing

• Responsible for reservations, customer service, check-ins, data entry and billing• Maintained Computerized Reservation System• Scheduled and supervised staff of eight