Julie Johnson Email & Phone Number

Idaho Falls, Idaho

Idaho Falls, Idaho

Idaho Falls, Idaho

Phoenix, Arizona

Career Progression:• Vice President Operations and Client Services -Shared Services, Phoenix, Arizona, 2013-2016• Regional Vice President, AI Online Division, Phoenix, Arizona, 2011-2013• Vice President Student Services, System Wide, Chicago, Illinois, 2010-2011• President, Argosy University, Draper, Utah, 2009-2010Career Summary:Created new shared services company from ground up. Supported client experience for five major clients. Developed and executed strategy, service menu, leadership teams, technology solutions, and contract negotiations. Managed high-volume inbound/outbound contact center for skilled workforce. Oversaw all aspects of performance for admissions, finance, student life-cycle advisement, academic quality, operational effectiveness, human resources development, and campus growth. Lead cross-functional teams to re-invent student service model. Selected Accomplishments:• Improved efficiency through process redesign, site consolidation, omnichannel communication strategy, technology deployment, and performance management resulting in 65% drop in required staffing and $4.5 million annual cost savings.• Developed mobile app solution to communicate with students turning $5,000 initial investment into cost savings of $2.8 million first year. • Conducted gap analysis to identify technology-centered opportunities, including deployment of digital imaging product and new complaint management service, utilizing CRM to reduce resolution time by 62%.• Improved effectiveness of staff through strategic inquiry management, process improvement, and training resulting in 53% savings in salaries, and 22% reduced staff turnover.• Developed strategy resulting in 30% increased facility capacity and eliminated need to procure a second facility.• Created centralized registrar opportunity that decreased admissions and credit evaluation time by 72%.

Boise, Idaho

Career Progression:• Faculty, Graduate level business operations, marketing, leadership, and consumer behavior courses, 2001-2010• Vice President, Boise Idaho Campus/Spokane Washington Campus, 2001-2006• NW Regional Project Director, Boise, Idaho, 2000-2001• Director of Operations, Oklahoma City, Oklahoma, 1997-2000Career Summary:Led successful start-ups of Oklahoma City, Boise and Spokane campuses in new markets achieving profitability sooner than any other global campuses. Established positive market presence through focused community and government relations efforts. Managed all campus operations including facilities, training, development, human resources, employee relations, P&L, and student retention. Maximized quality and efficiency of campuses by directing administration, marketing, enrollment, academic affairs, and student service activities. Taught graduate/undergraduate business courses as faculty member and served as external consultant through 2010.Selected Accomplishments:• Exceeded financial and operational targets by collecting revenues in excess of $10 million.• Improved operating margin 80% through change management for international campus.• Created new delivery method for degree programs by blending online and campus instruction that resulted in maximized space, increased instructor/student satisfaction, and improved student retention. • Selected as 1 of 20 nationwide Directors for Executive Development Program.• Consistently ranked in top campuses university wide.