Health Food, Grocery, Café, Nutritional Supplement Retail StorePart-Time/Weekend Position*Retail Cashier with Opening/Closing Duties*Ring up customers, bag products, handle cash and credit card transactions*Answer phones, page departments in regards to product or pricing/availablity questions*Answer customer questions in regards to products or store*Candy stock and display in the cashier area• From my experience working here, I have gained a valuable education in regards to Organic and Natural products, Vegan, Gluten-free, and Alternative Therapies/Medicines. I have learned the importance of reading labels, shopping smart, and diet on overall health.

Worked for First Advantage through Aerotek Staffing Agency•Main call queue: Petrochemical Industry Background Screening, Safety Councils and North American Substance Abuse Program (NASAP)•Assisted Clients, Sub-Contractors, and Applicants with background screening process and technical assistance•Answer phone and email inquiries concerning website technical issues, general and specific background searches, ETA's, and background scoring questions•Liaison between Criminal, Verification, Data Entry, IT, and Account Management/Setup Departments•Client or Applicant follow-up required via email or phone

Customer Service Representative (2008-2012)• Front end of three-person team consisting of Customer Service, IT, and back end Field Service Technician Coordinator requiring intensive coordination to ensure successful installs and service.• Outbound calls to verify information, schedule installs, and trouble shoot service issues. • Follow-up calls on installations, service, program audits• Setup and web tours for single and multiple accounts of website used by customers.• Inbound customer service calls for service, sales, and web tours.• Identifying problems and offering solutions to customers over the phone• Gathering research and compilation of data related to customers.• Training of new co-workers for Customer Service team.Conversion Representative (2006-2008)• Contact existing customers and their IT departments to sell new product, which utilizes their Internet requiring patience and persistence in procuring the technical information required to install product.• Liaison between office contacts, their IT department, and AccentHealth’s IT group. • Qualifying customers for new product, creating service tickets, and solving customer issues.• Resolving discrepancies between the database, technician service tickets, and customer reports.• Surveying customers for satisfaction of product.

•Collected past due amounts on mortgages which required the ability to listen, negotiate, and multi-task between various computer screens, while adhering to federal and state laws. •Assisted in providing customers with solutions to delinquency, requiring the ability to empathize with customers in a firm but professional manner.•Consistently maintained high standards with the Quality Department.

•Collected past due amounts on mortgages which required the ability to listen, negotiate, and multi-task between various computer screens, while adhering to federal and state laws. •Assisted in providing customers with solutions to delinquency, requiring the ability to empathize with customers in a firm but professional manner.•Consistently maintained high standards with the Quality Department.