Julie Keltner Email & Phone Number

Elk Grove, Ca, Us

Granite Bay, California, United States

• Prioritize patient satisfaction while greeting all patients into the practice, completing the checkin/check-out process, billing patients for med spa services.• Collaboratively work with staff, doctors and patients while completing all patient information,updating patient records, and collecting patient payments.• Confidentially maintain patient records while updating their charts, coordinates scheduling allpatient appointments while maintaining patient flow, and prepares charts for scheduledpatients; all using EMR software.• Effectively answers and triages patient correspondence received via telephone, email, and fax.• Med Spa product inventory ordering and reconciliation; investigating discrepancies andadjusting errors; creating spreadsheets for med spa monthly overall profit; communicating allspecials/promotions with staff as well as patients.• Performs confidential administrative responsibilities such as transmitting medical recordsrelease, either to the patient or an outside agency.• Responsible for maintaining an organized front desk; perform other duties assigned orrequested; developed training manual for front desk employees; assisted in training new frontdesk employees; created spreadsheets for medical spa staff ordering.

Elk Grove, California, United States

• Worked directly with President of company; provided clerical support by handling routine and special requirements; assisted in creation of company website.• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities; maintained computer and physical filing systems.• Responsible for tracking office supplies and restocking low items.

Elk Grove, California, United States

• Mentored new hires, resulting in stronger staff development and increased productivity.• Discussed procedures, products, and treatment options with clients.• Resolved customer complaints and facilitated conflict resolutions.• Maintained clean and sanitary workspace.

Elk Grove, California, United States

• Scheduled appointments through online scheduling software, answered phones, greetedclients, and handled payments.• Performed massages using hot stone, Swedish, deep tissue, sports, and pregnancymethodologies; performed body waxing; managed day-to-day business operations; reconcileddaily sales, returns and financial reports in Quick Books.• Resolved customer complaints and facilitated conflict resolutions.