As a revenue operations leader managing people leaders and individual contributors at a global SaaS cybersecurity company, I collaborate closely with C-suite executives and departmental leaders to drive global sales, marketing, and partner go-to-market (GTM) initiatives.

I was brought on in a strategic leadership role to work with the CRO to develop the global sales operations team and build the sales enablement strategy from the ground up to ramp the sales team post-Series C funding. Through the curriculum roadmap and framework, certifications, sales methodology, and sales tech stack I developed, I was able to onboard and fully enable a global sales team within 2 months. I was also responsible for partner and advisor onboarding and training and I managed field marketing events and campaigns for the Enterprise and Public Sector teams. This included brand and product promotion and sales activities at conferences, tradeshows, and partner and industry events.

After managing learning programs for the entire company, I had the opportunity to specialize in sales. In this role, I worked directly with sales leadership to develop learning programs for global sales teams. During a sales reorg, I developed a change management program that included training on new processes, systems, sales operating rhythm, sales methodology, and sales leadership.

Thought leader within the organization responsible for developing and leading strategic, integrated learning and development programs and organizational change initiatives. I've been highly successful in this role because I'm able to adapt to fast-paced, rapidly changing business priorities and have formed strategic partnerships throughout the organization. I effectively manage numerous complex projects with tight deadlines simultaneously and develop programs that improve both business operations and employee growth and career progression. In this role, I partner with ELT and senior leadership to develop our training road map to ensure it is aligned with corporate strategy. For larger corporate initiatives, I coordinate cross-functional teams across multiple practices and develop detailed project plans and facilitate work groups. For smaller projects, I work closely with stakeholders to determine business need, PBOs, identify SMEs, provide a training strategy, and manage the entire project. I also manage a team of learning specialists and SMEs who design and develop training resources, which include eLearning, video, webinars, micro-learning, classroom, and social learning. This team is also responsible for managing our LMS and external training vendor content.This work has resulted in improved operational efficiencies, streamlined business processes, acceleration of employee onboarding time, implementation of best practices and cross-functional teaming. I've also successfully implemented the company's sales methodology program, which enabled the shift to enterprise selling, increased deal size, sales rep productivity, and dramatically improved the way teams engage with our clients and each other. During my tenure, I've received several recognition awards, including Team Member of the Quarter (2018), Operational Excellence (2020), and Coaches Award (2020).

Working with business leaders and SMEs, I managed and developed the learning programs for Sales, Delivery, Federal, and G&A teams. I also managed the LMS and external training vendors to ensure our employees have on-demand access to relevant, specialized training opportunities. The scope of my projects was diverse: I wrote and delivered an Agile Project Management course to help expand our methodology for complex, longer-term projects, developed several eLearning security courses for external clients, developed on-boarding programs, partnered with HR to develop career pathing, coordinated large training events, and more.

As the Content Product and Marketing Manager, I partnered with ELT and senior leaders to align corporate strategic initiatives to product development and GTM strategy. I was responsible for developing and driving a content road map strategy for key market segments, expanding curriculum, and creating new products and new features that engaged members and customers and supported real estate career progression from pre-licensing through continuing education and professional development. This was all accomplished by coordinating cross-functional teams across multiple departments and industry experts, developing complex project plans, and targeted marketing campaigns. I also created a train-the-trainer program and was responsible for recruiting, hiring, and developing new on-site real estate trainers.Through professional networking in the industry, I created and maintained working relationships with dozens of partners, coaches, trainers, speakers, and authors who actively contributed content for our courses, webinars, podcasts, and professional development education. Through my leadership and vision, we increased our average NPS score on continuing education courses from 51 to 84. I established a professional webinar series for customers, prospects and members. Through partnerships with key industry leaders, webinars on in-demand topics were held weekly for CE credit. With this education-driven marketing strategy, our company quickly gained trust in the industry.

As the Training and Development Specialist at Donor Alliance, I implemented an enterprise-wide LMS. As a result, all employee training files are now 100% electronic. I worked closely with Regulatory Affairs to ensure employee training is fully compliant with FDA, CMS, UNOS, AATB, and other regulatory agency standards. I was responsible for new hire curriculum development for all clinical and non-clinical staff. Working closely with senior management, leadership, and subject matter experts, I designed course training materials for a wide variety of media including classroom education, independent eLearning, mLearning, social learning, on-the-job training, and live webinars. In addition to LMS site administration and instructional design, I wrote and taught software courses including Word, Excel, Outlook, PowerPoint, InfoPath Designer, SharePoint, Publisher, Project, and many more. I worked directly with the Human Resources Director to improve organizational development programs for leadership, team building, and new hires. I redesigned the new hire orientation program, developing an extensive onboarding experience. I was an asset to Donor Alliance in this role because I was able to build a training department from the ground up, define methodology, create new processes and procedures, and establish cross-functional working teams to develop and teach content. This resulted in increased job satisfaction for clinical and non-clinical staff, decreased onboarding time, reduced risk, reduced employee turnover, and improved quality.

Served as trainer for the FRCC Community Relations Division, implementing classroom training classes to college students and customers on Microsoft Word, Excel, Visio, PowerPoint, Project, Outlook, Publisher, Project (intermediate and advanced proficiency levels). Recognized for top performance and consistently rated as “Excellent” on survey results

Facilitate wide variety of classroom and web-based software training classes. Plan and execute custom curriculum and training content for clients, including custom software applications, operating systems, FileSite, SharePoint, and web site management.Commended and rated as “Excellent” on survey results.Led the development and production of eLearning videos, which are currently sold globally.Researched, designed, and developed training curriculum for Microsoft Office suite.

I was hired as a consultant for this long-term project to partner with executive leadership, product managers, and software developers to implement a proprietary back office MLS-integrated software application including CRM, document management, lead management, website and e-marketing tools in multiple phases.Prior to launching the program, I established cross-functional working teams to write business use cases, document work-flow, perform gap analysis, and write business requirements. I then partnered with software developers to build this into the product. I tested the software, wrote technical training manuals, trained their corporate trainers, and led in-classroom technical training classes.

As the Business Technology Liaison, I led large, complex projects that were developed for corporate-owned offices and then implemented at the franchise level. I coordinate cross-functional teams across senior leadership, multiple business units, project managers, application developers, and technology vendors. Established development requirements and priorities by conducting research and leading focus groups. Evaluated, identified, and resolved gaps in existing technology to streamline office workflow. Collaborated with IT departments to track vendors and specification development requirements. Performed various duties, such as researching for latest technology trends and vendors, preparing RFPs, and participating in contract negotiation. Worked closely with IT and technology vendors to coordinate and assist in the development, customization, and integration. Trained and supported pilot groups, users, and support staff.Served as project manager and trainer, leading the successful implementation of transaction management systems in more than 80 offices nationwide.Streamlined and recorded eLearning training courses, as well as established “Train the Trainer Program” for existing trainers within each division.Collaborated with real estate office personnel, brokers, individual realtors, title officers, mortgage brokers, REO asset teams, and leasing/management companies; developed needs analysis, identified and established workflow and new processes, detailed business requirements, and use cases for multiple projects and various software applications.Skillfully planned and administered software implementation with IT, Training, Marketing, and Communication divisions.Directed the development of instructor led and e-learning training curriculum and materials.