I create wall art and stand art using fused glass and steel.

- Directed day to day customer service operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels - Supervised a group of 12 individuals throughout 3 customer service divisions which required providing coaching and mentoring along with an ability to manage employee relations issues - Worked closely with internal “Super Users” to create innovative processes and best practices for a newly implemented ERP system - Successfully reduced order entry process time by 50% due to improving current processes and streamlining workflows

- Coordinated customer service operations within the organization which included oversight of both the customer service and sales administration departments within the North American division of a successful disposable glove manufacturer based in Austria - Defined internal metrics and standard operating procedures, worked closely with members of executive management, and monitored department productivity - Reduced LTL rates by 15% through negotiating with several regional vendors and building positive relationships with key decision-makers - Recognized as a key team member within the division which resulted in being chosen to work with international teams in the design of best practices related to pricing and margin management - Awarded Customer Service Team Award 4x (2013-2016)

As the Customer Service Manager, I developed relationships with 3PL warehouses and LTL carriers in order to maintain cost effective in order to maintain lower shipping cost as well as provide optimal service to our customers.In addition, I defined and developed KPIs and presented those to the executive management team