Julie Linnerth Email & Phone Number

Manage and lead the development of Execulink’s Internet, TV and Phone products to continually improve customer experience.

Woodstock, Ontario

• Prepare, manage and execute customer communications and direct sales plans for residential and business telecommunications services.
• Write and execute print and electronic marketing initiatives including email and direct marketing, informational notices, website, newsletters, radio and print advertisements, collateral, and targeted sales campaigns.
• Manage social media
• Google & Bing SEM
• Design, send and analyze customer surveys.
• Analyze and report on success of… Show more

• Managed team of eight sales and customer services representatives as well as a team lead in a call centre setting.
• Responsible for ensuring customer satisfaction, generating new revenue and decreasing customer attrition.
• Provided ongoing support, motivation, training, coaching and setting of performance goals and objectives.
• Worked closely with other managers and departments to improve sales and implementation processes, increase customer and product growth and overcome… Show more
• Worked closely with other managers and departments to improve sales and implementation processes, increase customer and product growth and overcome obstacles to ensure success. Show less

• Provided daily support to residential sales and customer service representatives and handled customer escalations if required.
• Monitored queue, sales and retention statistics to ensure standards were being achieved.
• Monitored and evaluated employee performances to ensure call quality standards were met.
• Provided new employee training and ongoing training and coaching for representatives.

• In-bound and out-bound sales – consistently exceeding targets.
• Provided superior customer service and worked diligently to solve customer problems.
• Effective at retaining customers.