Julie Lotterer Email & Phone Number

Indianapolis, Indiana, United States

• Employee Benefits/Admin Specialists is critical to administer and manage R.T. Moore’s employee benefits and retirement programs, as well as maintain human resources records and executes responsibilities in human.
• Supportively assist employees with claim, coverage, or other benefit questions to help employees on issues 97% of the time.
• Conscientiously maintain confidentiality of all employee records and separations 100% of the time.
• Carefully manage benefit administration and enrollment for all employee benefits, including medical, dental, FSA, disability, life insurance and 401K 95% of the time.
• Accurately process and maintain employee pay and personal information, including paid time off, deductions, disciplinary action, reviews terminations, employment verifications and employee files 100% of the time.
• Perform background check screening on all new employees.

Indianapolis, Indiana, United States

Designed and built complex, non-standard benefit plans and created benefit generalized online tables (GENO) for efficient and effective claims processing. Reviewed and analyzed benefit summaries for best approach to code / develop benefits for optimum adjudication levels. Responded to inquiries regarding benefits from account management, clients, brokers.

Led all aspects of medical claims (entry, processing, adjustment, and issue resolution) and skilled nursing claims for National Accounts and Federal Employee Program. Responded and reached out to providers regarding claim clarifications and pre-existing conditions.

Guided members through healthcare experience, answered customer questions by phone or e-mail, and partnered with providers about member plan details.