Julie Lucier Email and Phone Number

Direct, supervise, and schedule front of house and box office work-study students.Train and act as point of contact for volunteer ushers.Maintain inventory and purchase for theatre concessions.Reconcile concessions deposits.Act as House Manager during performances.Sell season subscriptions and single tickets.

Assisted in supervising work-study students.Selling season subscriptions and single tickets.Answering phones and assisting walk-up patrons.Processed subscriptions.Acting as Box Office Manager during performances.

Directed guest relations activities for the sixth most-visited attraction in the state of North Carolina. Provided direction for all aspects of the front office operations, including customer relations, front desk, reservations, and floor staff.• Managed day-to-day operations, ensured the quality, standards and met the expectations of the customers on a daily basis. • Developed specific goals and plans to prioritize, organize, and accomplish strategic objectives.• Served as a leader in displaying outstanding hospitality skills. • Interviewed, hired and trained staff. • Empowered employees to provide excellent customer service. • Analyzed reports for monthly forecast of expenditures and revenue.• Maintained high visibility in public areas during peak times and acted as back-up for desk. • Interacted with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Maintained files of guest concerns and issues and reviewed with appropriate committees. • Reviewed comment cards and guest satisfaction results with employees. • Emphasized guest satisfaction during all departmental meetings.• Supported the handling of complaints, settling disputes, and resolving grievances and conflicts.• Supported regular inspection tours of the facility for appearance, safety, staffing, security, and maintenance.• Ensured compliance with all policies, standards and procedures.• Assisted with implementation of emergency plans including accident, severe weather, thefts, fire, animal escapes, etc. • Provided services that were above and beyond for customer satisfaction and retention.Also implemented best cash handling procedures for admissions desk, implemented new ticketing systems as part of an organization-wide team, collaborated with accounting to create a new group invoicing process, and assisted in implementing an improved group check-in procedure