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Over eighteen years of diversified customer service management, system implementation, business integration, supply chain management and project management skills, and experience. Salesforce.com certified, experienced with Sales Cloud and Service Cloud implementations and administration. Well organized, results oriented with effective communication and presentation skills, and proficient computer skills. Reliable and proven ability to improve productivity, promote and execute change, lead, motivate and train.Specialties: - Process Development and Improvement- Data Management- System Integration and Implementation- Project Management - Training- Metric DrivenSpecific Salesforce.com experience includes, but not limited to: - Led implementations of Service Cloud, Sales Cloud and Web-to-Case- Creating customer objects, fields, formulas, validation rules, workflow, approval processes, alerts, field updates, reports and dashboards- Managing content, knowledgebase and integration with outside data/systems- Integrated apps include Genesys CTI, Touch, Chatter, Jitterbit, and ScanBizCards
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Principal Renewals ManagerSalesforce May 2022 - PresentSan Francisco, California, Us
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Business Intelligence Data Analyst ManagerSalesforce Mar 2019 - May 2022San Francisco, California, Us
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Business Operations ManagerSalesforce Aug 2017 - Mar 2019San Francisco, California, Us
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Principal Success ManagerSalesforce Jul 2016 - Aug 2017San Francisco, California, Us
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Sr. Success Account ManagerSalesforce Jun 2014 - Jul 2016San Francisco, California, Us
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Erp Order Management ManagerH.B. Fuller Jan 2014 - Jun 2014Vadnais Heights, Mn, UsCurrently managing the implementation of SAP with responsibility for the Order-to-Cash cycle and the company's Master Data. -
Customer Service ManagerH.B. Fuller Construction Products Inc. Nov 2009 - Jan 2014Responsible for all Salesforce.com administration, development, implementations and strategies. In addition I manage the Customer Service, Technical Support and Payment Dispute staff, processes, performance and activities.
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Director Customer ServiceUtc Fire & Security Jan 2008 - Aug 2008Palm Beach Gardens, Fl, UsSuccessfully managed and executed the transition of the Firex business from Invensys Controls into Kidde. Additionally, facilitated and lead a product recall in conjunction with the CPSC. Recall responsibilities included managing a recall team, defining forecasts, creating a replacement strategy, develop, train and implement a call center and procedures for replacement products, returns, service, reimbursement and reporting. Worked with Talisma software to implement web-based tools for our consumers, customers and professional installers. -
Director Customer ServiceInvensys Controls Jun 1998 - Dec 2007Itasca, Il, UsResponsible for all Customer Service activities in multiple facilities in the United States and Canada, servicing domestic and international customers in Retail, Wholesale and OEM channels, plus consumers, our sales force, and closely integrated internally with Operations, Sales, Marketing and Finance. Other responsibilities include: • Establish department structure, roles and responsibilities, objectives, budgets and strategies. • Responsible for hiring decisions and performance management to optimize the operation of the department.• Ensure efficient and proper procedures are in place to meet our customers’ needs, they are accurately documented, and staff is trained and compliant using them.• Maintain data integrity in ERP systems.• Identify and create tools to aid the departments in managing their responsibilities and to improve efficiencies; manage workflow. -
Customer Service ManagerInvensys Controls Jun 1994 - May 1998Itasca, Il, UsSuccessfully managed and directed eight Customer Service associates. • Responsible for hiring, training and developing new Customer Service Representatives.• Assisted in creating department budgets, objectives and strategies.• Automated internal processes (order entry, invoicing, filing, auditing, etc.) to improve efficiencies in the department. • Supported and built strong partnerships with internal and external customers.• Implemented programming and call routing enhancements to our phone system.
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Customer Service Team LeaderInvensys Controls Jun 1993 - May 1994Itasca, Il, Us
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Customer Service RepresentativeSeatt Corporation Jun 1990 - May 1993Company became Invensys Controls
Julie Malone Education Details
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Benedictine UniversityManagement And Organizational Behavior
Frequently Asked Questions about Julie Malone
What company does Julie Malone work for?
Julie Malone works for Salesforce
What is Julie Malone's role at the current company?
Julie Malone's current role is Principal Renewals Manager.
What is Julie Malone's email address?
Julie Malone's email address is ju****@****rce.com
What is Julie Malone's direct phone number?
Julie Malone's direct phone number is +141590*****
What schools did Julie Malone attend?
Julie Malone attended Benedictine University.
Who are Julie Malone's colleagues?
Julie Malone's colleagues are B. Cooper Goldman, Khushwant Singh, Rajat Sharma, Anuj Vashishtha, Gandharv Wadhwa, Marcel Schwob, Thibaut De La Martinière ☁.
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