Program Manager leading effort to establish new PMO. Bringing background and experience with program, project management, Agile - SAFe, experience in architecture and services with developing PMO process framework.

Program manager who spearheaded operations and processes for newly formed Business Architecture team with establishing and implementing the Framework; determining process and deliverables for execution of organizational goals and achieving business outcomes. Guided Business Architecture Team, Product Management, and IT with solution design blueprint deliverables; coordinating activities for IT Program Increment activities on through to release.

Customer Experience Program Manager responsible for governance of high-profile services program with aligning development and release activities to corporate-wide development processes; supporting delivery leaders and teams with GTM readiness, new product launches, and on-going delivery operations.Customer Experience Program Manager in Digital Transformation Group, supporting technical staffing transformation project with Change Management processes. Continued engagement with Change Management and program management team ensuring alignment of Change Management tasks to overall project deliverables; contributing project status to Program Manager.

Accountable project manager with developing recommendations for client’s business and process improvements; from prospect intake on through to academic decision; developing requirements for value creation, future value capture projectsUtilized program management leading practices to engage with cross section of teams for areas of human and technology improvements; interviewing and active listening for information gathering and discovery to formulate key takeaways and pain pointsBlended program management skill set with knowledge of Agile practices to provide guidance to management for framework on how to proceed with next steps and implementation of program and improvement projectsPrepared deliverable of recommendations, decisions of next steps for executive level consumption

Researching new opportunities which allow my professional experiences and skill set to lead and support teams in areas of offer development, release activities, review of processes and process improvement, engaging and collaboration with teams to foster growth within team and between teamsStudent and volunteer with Job Hackers organization; completed Agile MBA course; volunteer supporting new internship program utilizing program management skills to create process documentation, student and volunteer playbook, and other areas in support of Job Hackers goals and mission Reading list “The Principles of Product Development Flow” by Don Reinertsen; “The Fifth Principle” by Peter Senge; “Machiavelli For Women” by Stacey Vanek Smith; "Drive" by Daniel H Pink; various murder mystery series Mental Health Activities include walking each day; trying new recipes and refining current recipes (including in preparation for the Holidays)

Program management; Customer Experience; Shared Services Organization; Customer Adoption; Customer Advocacy; Process Improvements

CoE (Center of Excellence) Program Manager leading offer development and release activities for multiple services; managing and supporting diverse, global teams from ideation to GTM, launch readinessTrusted program manager with taking initiative to provide strategic leadership and guided alignment, focusing on operational excellence with the ability to analyze the E2E "big picture" view and scrutinizing details where necessaryUtilized program management leading practices to drive consensus and alignment of program with cross-functional teams and their activities; supporting decisions and decision making processes Utilized program management best practice to assess multiple projects and teams through ambiguity, competing priorities, while supporting cross-functional team to address issues and concernsProject manager working with Product Management on new Services Initiative Program. Program exceeds Financials; currently at 170% of Plan in customer bookings; new customer count; and number of orders. Manage release of new service offerings utilizing Cisco's Services Methodology which is based upon ITIL. Perform project management tasks such as tracking of milestones and deliverables, keeping cross functional team on track, and providing subject matter expertise on the Methodology. Other project management duties include keeping project information current and up-to-date in tools.

Project manager working two projects: one for Cisco in their IT as a Service Initiative, the other with WebEx working in the area of business software release management.

Program manager in Customer Experience Shared Services Organization managing and maintaining corporate offer development process. Process utilized by services product management organization. Collaborated with cross-functional groups via touch points to review current processes for areas of process improvements and better engagement between groups and product management. Stayed engaged with all groups across multiple time zones using collaboration tools including Webex, Webex Teams, Office 365, and IBM Communities.

Project Manager working in a CoE, Center of Excellence, supporting with the adoption and awareness of process changes and tool releases with an emphasis on the impact to BE's, Business Entities. Role includes being the Touch Point for the BE's to ensure the recognition and grasp of those updates, changes and their impacts to RTB, run the business activities. Being the Touch Point to also help cultivate and foster the adoption of these changes to further the ease of doing business within the BE.

I lead/facilitate the weekly Cloud Computing Group meetings. I am also the project manager of the Cloud Computing Blocks Presentation project - the goal of the project is to further define the cloud stack/framework. The presentation is aimed at IT director/decision maker levels.

Member and Co-lead on the ProMatch Networking Team. The Networking Team facilitates various workshops geared towards networking - face-to-face and online. I am involved with various activities including facilitating the weekly business meeting; observing and participating in workshops; facilitating workshops.

Project managed and coordinated various activities related to software engineering releases and product marketing launchesActivities included managing and maintaining project schedule related to creating and testing of SKUs (stock keeping units,) pricing, and licensingCollaborated with release engineering and product marketing groups to meet deliverable due dates and milestones by facilitating dialogue between the groups and communicating release/launch statuses. Project status also shared with business units such as sales and operationsProject managed and coordinated various activities related to integrated end-to-end UAT (user acceptance testing.). Activities included determining resources for the global cross functional team, systems and tools to be used during testing, testing scope, and communicating of testing progress to team and management. Determination of testing scope based upon collaborating with and understanding of software engineering and release management (e.g. SKUs,licensing and pricing;) and product marketing processes (e.g. product knowledge and online website management.) Managed analysis of “To Be” Process project for incorporation into new business tool. Provided input to local and off shore development teams; assisted with the development and deployment activities.

Project manager for Hello Cloud project: worked with diverse team consisting of technical and business individuals developing and deploying an application in the Cloud. Presented our work and experiences to the CSix Cloud Computing Group. Project manager for Cloud Building Blocks project: worked with diverse group of business and IT engineering individuals to develop a presentation presenting a framework of the Cloud Computing ecosystem.

Program Manager for M & A (mergers & acquisition) activities, including major integration project. Worked with global cross-functional group to ensure seamless integration of acquired company business processes, systems, and applications in to the Symantec Office or Pricing and Licensing business processes, systems, and applications. (ERP integration)Other program management activities included program manager for 2nd largest revenue generator, NetBackup suite of software products. Worked with global cross-functional team on the delivery of new product releases and software updates to ensure release and updates were within the Corporate Software Release standards and conformed within the Corporate PLC, product life cycle. Produced and assisted in the implementation of new business process for group of Operations Program Managers.

Managed M & A (mergers & acquisitions) activities for the Office of Pricing and Licensing. Handled three to four projects simultaneously, working with cross-functional teams, ensuring integration activities were seamless while keeping program on track and on schedule. Merger and acquisition activities included process improvement, integration of business processes and systems/applications, combining functional areas within the business, resource planning and working with other groups outside of the Office of Pricing and Licensing including IT, Engineering, Customer Care, and Sales. Coordinated and facilitated two days of training for Product Management.

Licensing Specialist working on major integration project. Daily activities included UAT (user acceptance testing;) review and analysis of licensing data; working with global cross-functional group. Project management activities included managing the license file testing preparation, including coordinating and managing of the actual end-to-end testing of the license file (from order creation to end-user license fulfillment.) Used MS Office (Word and Excel) and Oracle ERP to track and manage testing activities.

Analyzed software requirements for client upgrades. Developed and documented both business and functional specs to be used by software developers. Met deadlines by independently researching client’s business, conducted meetings, and interviews.

Effective management of multiple high end clients utilizing service and technical background to enhance the customer experience. Increased monthly revenues while decreasing install, test, and turn-up timeframes. Realized the need to educate peers and management on the importance of understanding E2E processes to effect positive changes within the Company as well as achieving SOX (Sarbanes Oxley) compliance. Included in SOX compliance was migration of existing ordering processes to Oracle Order Management and devising and implementing more effective methods and procedures from sales intake to billing.

Managed and analyzed 18 industry-wide databases for input by company and other carriers. Databases used to create monthly customer invoices; approximately 20% of company local services revenue. Worked on several high-profile IT initiates due to company mergers and acquisitions gathering & writing business requirements and writing process documents. Conducted document reveiws with End Users, IT, management, and outside consultants; documents included business requriements, process documents and M&Ps, and fucntional spec documents.

Managed Change Management project for integration of multiple service organizations. Analyzed organizations for deltas to produce process documentation; documents included new and existing business rules. Customer champion for 7,000+ End Users. Responsible for gathering and documenting business requirements and functional specs, including the validation and approval by End Users and customers. Utilized SDLC for development, roll-out, and implementation of global integrated business application. Application incorporated and integrated external and internal processes used by various service organizations, including outside vendor processes. End User liaison managing over UATs, post implementation and post-mortem follow-up over IT projects. Analyzed and communicated issues between End User community and IT, outside consultants, and various levels of management. Presented solutions to management.

Developed and published M&Ps on corporate Intranet. Allowed newly merged company to maintain SLAs mandated by Federal and State regulatory agencies. Supported 23 national branch offices to ensure on-time delivery and installation of voice and data telecom services. Coordinated installation of services drawing upon strong industry background working with carriers, vendors, and internal and external customers. Project managed company-wide voice mail conversion and migration project. Responsible for analysis of customer’s existing telecom services and applications to ensure minimal service interruptions. Utilized extensive telecom background in local, long distance, and switched voice services, voice mail platforms, and switch technology.