Julie Medsger Email and Phone Number

•Delivery of recruiting expertise and seamless support to hiring managers to acquire diverse and top talent•Hold open communications with hiring managers to discuss business needs, candidate experience, and plan strategic hiring•Lead full-cycle recruiting from sourcing strategies to talent recruitment, performing interviews, and onboarding•Hold conversation for prospecting of new talent to discuss opportunities, and if aligns with potential applicant's goals, and experience•Experience with sourcing through multiple channels to seek out diverse and top talent and create promotional materials for positions available•Interview candidates via phone, video, and in-person•Initiate background check process with third party company supporting background screening•Prepare offer letters for distribution to successful candidates

•Performed all Customer Service Representative duties while providing directions to staff with special issues associated with beneficiary and provider inquiries•Coached Customer Service Representatives in problem resolution, responding to and resolving more complex issues•Mentor Customer Service Representative in all work-related issues and maintain availability to support the team•Oversaw investigating recurrent curling problems for process improvements and reported on findings to upper management•Distribute/adjust Customer Service Representative workload based on work volume and skill level•Assisted Customer Service Representative Supervisors with training and ongoing coaching of new employees

•Handled 50+ emails per day to address customer inquiries and concerns•Checked email documentation for accuracy in the validity• carried out a ministrative task by communicating with policyholders, claimants, etc. through email•Responsible for processing claims, reviewing insurance coverage, and analyzing claims cases for accurate resolution•Validated claims to prevent fraud•Made contact with insurance carriers to discuss claimants' policies and benefits