Julie Lambert Email & Phone Number

Tampa, Florida, United States

Pure play SaaS. Year over year organic and inorganic growth. Healthcare IT cloud data driven AI Solutions Executive. Responsible for a P&L of a 600 staffed organization with a customer base of over 15,000. Innovative and execution driven.

Minneapolis, Minnesota

Operations, Customer Success and Revenue Generating Executive. Lead large multifaceted teams through continuous change of growth and scale. Drive employee and customer engagement, process optimization and service quality. Responsible for revenue generation, customer retention, cost reduction and operational excellence.

United States

Led Pharmacy Operations across multiple sites including offshore. Responsible for an organization of 800. Continuous acquisitions and operational synergies, as well as, large organic growth. System and process optimization. Large customer relationships and program delivery. Change agent.

Eden Prairie, MN

Led and drove large transformational projects and programs to achieve revenue growth, synergies and operational excellence. Worked directly with the Executive team on market, product and operating strategies from design through execution.

Eagan, Minnesota

Led Pharmacy operations across two locations with a team of 300. Defined strategy and drove execution that continuously increased throughput and reduced costs. Drove process and solutions through a series practice management systems and integrations that improved the size and scale of the operation. Implemented new large customers, drove joint objectives.

Bloomington, Minnesota

• Sr. Director, Product DevelopmentProduct manager for clinical division; designed new and enhanced products and service offerings for multiple market segments.
• Facilitated innovation sessions and market assessments; provided recommendations to leadership and clients for pilot opportunities
• Managed product roadmap through lifecycle which included pilots, product enhancements and sunsetting
• Created sales presentations, training programs and marketing materials across constituents
• Developed a suite of clinical programs that ensured members were taking drugs safely and as prescribed; programs were implemented by all clients within the first nine months of launch.

• Sr. Director, Clinical OperationsProvided strategic leadership for customer service team; designed, developed and implemented new products and services for clinical operations that optimized the customer experience and.
• Partnered with internal and external stakeholders and created five year product roadmap to advance prior authorizations, electronic prescriptions and the exchange, management and use of health care data.
• Led technology assessment and cost benefit analysis leading to the selection of a new software and case management tool targeted at reducing cost per transaction by 25%.
• Consistently exceeded client expectations and quality measures through the implementation of new products and programs, particularly in the area of specialty drugs.
• Improved productivity by 20% through the integration of data from multiple systems, improved volume forecasting, training program uplift, enhanced metrics and scorecards and expanded quality controls.
• Exceeded revenue and expense targets by growing the business by 22% while reducing cost per transaction by 10% through marketing and pricing strategies, process redesign and improved employee engagement.

• Sr. Director, Project Services, Continuous Quality Improvement & AuditingDeployed enterprise wide quality program which transformed the culture into one of performance excellence and continuous improvement. Oversaw.
• Deployed a process improvement methodology (Lean SixSigma based), provided enterprise wide awareness and training and identified over $3M in annual savings through Lean Six Sigma projects focused on process.
• Defined and led an enterprise wide quality program consisting of a Sr. Leadership Committee, organizational assessments and trend analysis; reported into the Audit Committee of the Board of Directors and provided.
• Uplifted the operational Project Office through the implementation of a project lifecycle methodology, resource estimating process and business analysis training on tools and methods which resulted in reduced cycle.

Overall accountability for eligibility operations, pharmacy paper claims processing, benefit plan quality assurance and claim audit functions. Implemented eligibility and paper claims processing for Medicare Part D and oversaw multiple new client integrations.

Lead multiple location team of benefit plan implementation analysts and Pharmacists. Integrated numerous new clients, programs and products. Developed and implemented a quality assurance function and audit processes.