Communicate with and support over 270 school districts throughout Wisconsin; work closely with school counselors, teachers, principals, parents and students.Successfully trouble shoot issues from students, schools or parents that come to the help desk via email or telephone.Process Grade Reports in a timely manner to ensure schools can award letter grades and credit on student transcriptsMaintain enrollment documents for each school year so that the information can be shared as needed.Compile, process and distribute monthly school district billing for over 7000 Wisconsin Virtual School courses.Prepare monthly WVS teacher payroll for 70+ teachers.Maintain Wisconsin Virtual School Social Media sites.

Successfully learned the process of Title Searching within three months of hire.Read search requests to ascertain types of title evidence required and to obtain descriptions ofproperties and names of parties involved.Examine documentation such as mortgages, liens, judgments, easements, plat books, maps,contracts and agreements to verify factors such as properties' legal descriptions, ownership, orrestrictions.Examine individual titles to determine if restrictions, such as delinquent taxes will affect titles andlimit property use.Confer with realtors, lending institution personnel, buyers, sellers, contractors and courthousepersonnel to exchange title-related information or to resolve and issues.Enter into record-keeping systems appropriate data needed to create new title records or updateexisting ones.Distribute title work and all related documentation to the necessary parties in a timely manner.

Increased graduate career placement rates by 20% since December 2011.Contacted employers to procure job openings, sent applicable candidates, and assisted in thescreening process of these candidates.Provided one-on-one coaching to students and graduates regarding resume writing, interviewingbasics, personal branding, networking, and the overall job obtainment processes.Instructor of Career Capstone, a career readiness course that all Globe students must take beforegraduation.Worked closely with Program Chairs to help market their programs throughout the community byattending job fairs, meeting with employers, and networking events. Responsible for maintaining and updating Career Services Facebook pagePlanned and executed quarterly on-campus job fairs.Logged all communications with employers and students into campus wide database.Active member of the Wausau and Mosinee Chamber of Commerce’s.

Managed all aspects of a business with $350,000 to $400,000 in annual gross salesCoordinated and managed all aspects of business day-to-day operations with a workforce of up totwenty team members in a fast paced highly competitive environmentWorked closely with local business owners and Main Street of Menomonie, Inc. to continue andexpand different activities in the downtown. Activities include: Fall-o-ween, Ladies Night Out andCommunity Cook-out to drive expansion of customer base and increase sales.Designed and created event driven marketing and promotional offerings to increase ticket salesand create customer loyalty programs while increasing brand loyaltyStreamlined hiring and evaluation procedures to increase accountability of employees whileexpanding their sense of responsibilityCreated marketing streams utilizing technology driven concepts such as social networking sitesand customer driven connectionsServed on the Tavern League of Dunn County as Secretary; expanded expertise in the regulationof alcohol and entertainment related issuesCo-chair of Dunn County Tavern League Golf Outing, which involved all planning and communication regarding the yearly event.

Provide accurate information/solutions to customers in an efficient and respectful manner. Manage customer expectations utilizing personalized telephone, internet, and email interfaces. Assist customers with financial and account inquiries including creating payment arrangements,bill payment and processing troubleshooting, and billing questions and concerns.Resolve difficult customer service scenarios effectively diffusing intense emotional responses including outages and emergency situations and service starts and stopsDeliver a pleasant and memorable experience to patrons utilizing excellent oral and writtencommunication skills

Responsible for the development of a team of Human Resource Coordinators located throughout Western and Central Wisconsin.Led the recruiting process for exempt and non-exempt positions; ensured hiring process resulted in a good fit for both the employee and the company.Developed job descriptions to attract the most talented and competent applicants throughout Wisconsin.Coordinated on-site job fairs and participated in job fairs at various universities throughout Wisconsin.Developed, implemented, and evaluated department goals and objectives to ensure they were inline with corporate goals.Conducted a one day training session for all new employees; introducing them to policies and procedures, performance reviews and disciplinary procedures.Represented organization at unemployment hearings.Established and maintained strong working relationships with other department heads.Increased staff retention and loyalty with specialized incentive and involvement programsdramatically reducing staff turn-over.Worked closely with management, employees and legal team to develop policies and procedures to preempt and/or resolve complex issues such as workers compensation, unemployment, discrimination avoidance, and disciplinary issues.Prepared and implemented orientation programs for new hires including new hire announcementsand introductions, training schedules, required paperwork and policy reviews, and first day tours.