Julien Ferdinand Email & Phone Number

Geneva Area, Switzerland

London, Then Ebene, Mauritius

Cofounder, Operations, E-commerce B2C. (Ecig, SkinCare, Diet) Company was founded in London, with my partner, then moved January 2016 in Mauritius to optimise costs. We decided to close it end of 2018 due to decreasing profitability. Logistics & Operations:• Dealt with bill of lading, airway bill, incoterms and customs clearance documents.• Selected, visited and followed up with numerous manufactures in China, Italy, Ireland, France, UK.• Handled stock management and distribution using multiple external warehouses.• Liaised with air, sea and road freight agents.• Negotiated terms of contract with key partners.• Handled invoicing and followed closely the company cashflow.• Purchased and handled all domain names, email addresses and tollfree numbers for each product / campaign / country. Analytical Skills:• Presented recommendations for changes in strategy based on cost control, product type, chargeback numbers, MIDs limitations and ROI optimization.• Analysed call centres and media campaign’s data to identify and reduce chargeback sources as well as increase customer lifetime value.• Monitored and evaluated the ad campaigns' results (chargeback rate, VPS, ROI).Project Management:• Evaluated market requirements and implemented corresponding products; skin care, electronic cigarette, dietary supplements, teeth whitening kits… • Identified reporting requirements, KPIs, and liaised with the IT team for implementation.• Established a loyalty program for existing customers and call back campaign for lone visitors.• Recruited call centres and trained agents in Philippines and Tunisia.Travel:• Managed a product dev. team of 5 spread across Mauritius, Egypt and China. • Managed call centre teams in Tunisia & Philippines.• International travel to build a good relationship between all parties.

Geneva, Switzerland

• Operated vessels on time/voyage charter (Crude Oil).• Followed Time Bars• Dealt with charterparties, voyage instruction, letter of indemnity, bills of lading, demurrage files.• Liaised with port agents, masters, owners and charterers.

Geneva, Switzerland

• Created a full cartography of polluting sources for the «Clean Rivers Action» operation.• Increased awareness of problems which appeared in aquatic ecosystem• Obtention of motor boat and scuba diving licences

Postgrad And Internship In Geomatics.

Master In Aquatic Ecology, Faculty Of Science, Science Iii (Geneva).

Diploma In Biology, Faculty Of Science, Science Iii (Geneva).

Swiss Federal Degree In Science

School Certificate (Geneva).