Senior It Business Analyst
Current- Designed, developed, and implemented a set of interactive dashboard reporting widgets to provide users of the flagship ATS/CRM product with at-a-glance KPI metrics for quick performance assessment and new tools for managing productivity and workflow in the context of client acquisition and retainment- Introduced + actively managing third-party SAAS SMS messaging integration for the flagship ATS/CRM product; designed the framework, implemented the necessary changes, and effectively managed the entire process of system upgrades to guarantee adherence to 10DLC compliance standards- Configured + actively maintaining a third-party commission calculation and reporting tool for the national and global sales accounts division, resulting in streamlined commission processes and improved accuracy- Led a project to develop a set of custom in-house reports to track and manage contract lifecycles for the government services division, enhancing efficiency and transparency in contract management processes